Experienced Customer Service Representative – Multi-Channel Support for Healthcare Providers – Remote Opportunity at blithequark
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative – Multi-Channel Support for Healthcare Providers. In this role, you will serve as the advocate for providers, resolving issues and answering questions in a timely and professional manner.
About blithequark
blithequark is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower healthcare professionals with the tools and support they need to deliver exceptional patient care. We are committed to fostering a culture of collaboration, innovation, and customer-centricity. Our team is dedicated to making a positive impact on the lives of healthcare providers and the patients they serve.
Responsibilities
As an Experienced Customer Service Representative – Multi-Channel Support for Healthcare Providers, you will be responsible for:
- Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues
- Providing multi-channel support, including call and concurrent chat, to healthcare professionals
- Quickly and appropriately triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices
- Seeking to understand and identify the needs of the provider, answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
- Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction
- Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
- Utilizing strong multi-tasking skills to navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
- Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution
Requirements
To be successful in this role, you will need:
- A High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- 1+ years of customer service experience with analyzing and solving customer concerns
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Ability to type at a speed of greater than or equal to 35-40+ WPM (words per minute) with an accuracy of 90%
- Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday
Nice-to-Haves
* Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools
- Prior healthcare experience and knowledge of healthcare terminology
Benefits
As a valued member of the blithequark team, you will enjoy:
- 10 weeks of paid training to ensure your success in this role
- Flexibility to work remotely if located within a 60-mile commutable distance of Houston, TX
- Opportunities for career growth and professional development
- A dynamic and supportive work environment that values collaboration and innovation
What We Offer
At blithequark, we are committed to providing our employees with a comprehensive benefits package, including:
- Competitive salary and bonus structure
- Comprehensive health insurance, including medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional development and career growth
How to Apply
If you are a customer service professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!
Apply Now
Don't miss this opportunity to join a dynamic and innovative team that is making a positive impact on the lives of healthcare providers and the patients they serve. Apply now to become a part of the blithequark team! Apply for this job