Experienced Full Stack Customer Service Agent – Airport Operations and Logistics

At blithequark, we're passionate about connecting people and places, and our team of dedicated professionals is at the heart of everything we do. As a Ramp Agent, you'll play a vital role in ensuring our customers' baggage and cargo arrive safely and on time, making every journey a seamless and enjoyable experience.

About blithequark

blithequark is a world-renowned leader in the aviation industry, with a commitment to excellence and a passion for innovation. Our company culture is built on four core values: Care, Integrity, Resilience, and Servant Leadership. We believe in empowering our employees to grow and develop their careers, and we're dedicated to creating a workplace that's inclusive, supportive, and fun.

Key Responsibilities

As a Ramp Agent, your primary responsibilities will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customers' destination.
• Collaborating with colleagues to ensure seamless airport operations and providing exceptional customer service.

Work Environment and Culture

As a Ramp Agent, you'll work in a fast-paced and dynamic environment, with a focus on safety, efficiency, and customer satisfaction. You'll be part of a close-knit team that's passionate about delivering exceptional service and making every journey a memorable one. Our airport operations are based at JFK, with shifts ranging from early morning to overnight, and you'll work between 20 and 40 hours per week based on your seniority.

Benefits and Perks

At blithequark, we believe in recognizing and rewarding our employees' hard work and dedication. As a Ramp Agent, you'll enjoy a range of benefits and perks, including:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• LGA/JFK employees may be reimbursed up to $250/month for specific transportation expenses through the NYC Transit Reimbursement Program
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as a Ramp Agent, you'll need to:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• N/A

How to Apply

If you're passionate about delivering exceptional customer service and making every journey a memorable one, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application. Apply to this job Apply To this Job Apply for this job