Experienced Customer Service Representative - Call Center at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Representative to join our dynamic team in Burlington, VT. As a key member of our Call Center team, you will play a critical role in providing top-notch support to our clients and ensuring their needs are met with professionalism and care.

About blithequark

blithequark is a leading provider of innovative solutions for the transportation industry. Our mission is to empower communities by connecting people with the resources they need to thrive. With a strong commitment to customer satisfaction and a passion for making a difference, we're dedicated to building long-lasting relationships with our clients and partners.

Job Summary

As a Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner. You will work closely with our Broker Services department staff to ensure seamless communication and coordination. If you're a team player with excellent communication skills and a customer-centric approach, we want to hear from you!

Key Responsibilities

* Answer phone calls and book rides in accordance with demand response programs, including Medicaid NEMT, 5310 Grant Program, and general public demand response

• Respond to inquiries from the general public and provide accurate information in a timely manner
• Support and assist Broker Services department staff as required, including volunteer driver coordination and scheduling
• Perform other duties as assigned, such as data entry, filing, and administrative tasks
• Maintain accurate records and reports, including customer interactions and issue resolutions
• Collaborate with team members to achieve shared goals and objectives
• Participate in ongoing training and professional development to enhance skills and knowledge

Essential Qualifications

* High school diploma or equivalent required; two years of experience in customer service preferred

• Ability to work in a team environment and communicate effectively with diverse populations
• Strong verbal communication skills, with the ability to remain calm in stressful situations
• Proficiency in Microsoft Office Suite, Google products, and RouteMatch software
• Ability to multitask, prioritize tasks, and manage time effectively
• Strong attention to detail and ability to maintain confidentiality, including HIPAA requirements
• Ability to sit for long periods, work at a computer, and answer frequent phone calls
• Occasional lifting of up to 15 lbs., climbing stairs, and standing

Preferred Qualifications

* Experience working in a call center or customer service environment

• Knowledge of transportation industry and demand response programs
• Bilingual or multilingual skills
• Experience with customer relationship management (CRM) software
• Certification in customer service or a related field

Work Environment and Culture

blithequark is committed to creating a workplace that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing a work environment that is safe, healthy, and engaging. Our team is passionate about making a difference in our community, and we're looking for like-minded individuals to join us on this journey.

Compensation and Benefits

* Competitive salary and benefits package

• Opportunities for professional growth and development
• Flexible scheduling and work-life balance
• Recognition and rewards for outstanding performance
• Access to ongoing training and education programs
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Paid time off and holidays

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications!

Equal Employment Opportunity

blithequark is an equal employment opportunities (EEO) employer to all employees and applicants for employment without regard to political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services. In addition to federal law requirements, blithequark complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply for this job