[Remote] Senior Vice President, Patient Experience & Recruitment

Note: The job is a remote job and is open to candidates in USA. Velocity Clinical Research, Inc. is seeking a Vice President of Patient Experience & Recruitment to lead the strategic vision and operational execution of patient engagement and recruitment across their multi-site clinical research organization. This role will drive innovation in AI-powered patient matching and enhance the patient journey through effective recruitment strategies and technology enablement.

Responsibilities

• Architect and evolve the people, processes, and technology that make up the PER operating model, integrating centralized planning and site-level execution, with global awareness
• Champion the use of the Velocity’s technology platform to enhance AI-driven patient-matching, scheduling, and retention for a scalable, repeatable, positive participant journey
• Align recruitment strategies with sponsor expectations, regulatory guidance, and organizational growth goals
• Prioritize project execution, monitor tactical performance, conduct continuous change management, and direct efficient resource allocation to achieve company revenue and EBITDA targets and support sustainable growth
• Lead through matrix collaboration across internal stakeholder groups with objective decision-making toward continuous improvement in execution of participant recruitment and engagement
• Oversee centralized recruitment operations including call center operations (PERC), participant marketing, technology, and vendors
• Monitor KPIs for objective, data-driven decision making across recruitment funnel stages – lead generation, pre-screening, scheduling, consent, randomization, and retention – and channels to achieve favorable operational outcomes and financial efficiency
• Lead initiatives to promote show rates, lead-to-screen conversion, and participant retention through data-driven engagement and pre-screener optimization
• Leverage financial insights to evaluate recruitment ROI, manage budgets, and ensure cost-effective execution across centralized and site-level operations
• Partner with Site Operations to maximize use of available organizational capacity and to ensure local execution aligns with centralized strategy
• Partner with Product and Analytics teams to shape the VISION roadmap, define new AI use cases, and measure technology ROI across recruitment operations
• Build strategic partnerships with sponsors, CROs, and participant recruitment vendors that drive new awards and best-in-class positioning for Velocity
• Negotiate vendor contracts, facilitate oversight and governance of vendor performance
• Integrate data and technologies for comprehensive transparency and understanding of performance and to align financial incentives with external stakeholders
• Represent Velocity at industry forums, sharing thought leadership on recruitment innovation and patient experience
• Establish roles, team structures, and ways of working necessary to execute PER activities efficiently and effectively
• Proactively utilize tech-enablement as means to improve PER role performance and satisfaction
• Lead, mentor, and develop PER team members
• Challenge the status quo and foster a culture of accountability, innovation, and continuous improvement
• Support succession planning and professional development across recruitment functions

Skills

• Strong leadership, communication, and stakeholder management skills
• Enthusiasm for use of technology and AI as business imperatives
• Analytical approach toward objective, data-driven decision-making
• Global leadership of centralized call center operations, patient marketing, CRM systems, and vendor negotiations / oversight
• Expertise in inclusive engagement strategies for clinical trial participant populations across diverse classifications
• Ability to navigate complex organizational structures and drive cross-functional collaboration
• Confident to positively facilitate change and hold stakeholders accountable
• Demonstrated financial acumen
• Bachelor's degree preferred; Master's in public health, clinical research, or business preferred
• 15+ years in clinical research, healthcare operations, patient recruitment and/or patient marketing in life sciences, with 5+ years in senior leadership
• Proven success in scaling recruitment strategies across diverse geographies, populations, and therapeutic areas
• Deep understanding of GCP, regulatory compliance, and ethical patient engagement
• Leading or contributing to healthtech implementation initiatives
• Bachelor's degree preferred; Master's in public health, clinical research, or business preferred

Company Overview

• Velocity is the world’s leading organization of fully integrated clinical research sites. It was founded in 2017, and is headquartered in Durham, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://www.velocityclinical.com/.

Apply tot his job Apply To this Job