Manager- Collaborative Planning, Forecast, Replenishment – Walmart and Target

About the position The next gen beauty company, Maesa is transforming the industry by incubating and growing meaningful, innovative brands and making prestige beauty accessible. Maesa believes beauty ignites inspiration, creativity, imagination, and connection, sparking new ideas and possibilities, and meeting unmet consumer needs. Through best-in-class design, formulation, brand creation and marketing capabilities, Maesa delivers new, better and different products with an unsurpassed speed to market. Maesa works with a variety of retailers to create and launch brands across beauty and wellness categories. The current portfolio includes Kristin Ess, Hairitage by Mindy McKnight, Fine'ry, Being Frenshe, and Niches & Nooks among other brands. For more information, visit www.maesa.com. As a Customer CPFR Manager, you will be responsible for forecasting replenishment, secondary placements and innovation launches and overseeing customer service operations. This role combines operational expertise with exceptional customer service, requiring someone who is adept at managing complex inventory workflows, providing accurate item forecasts, resolving issues related to product availability, and maintaining strong relationships with both internal teams and external partners. Experience working directly with Walmart retailer and familiarity with Walmart vendor system is required. Target retailer experience is also preferred. This role will report into the Director of CPFR and is NYC based with a 3x a week in-person presence expected.

Responsibilities

• Operational Efficiency: Streamline processes to ensure smooth operations between customer service and inventory management, ensuring optimal stock levels and prompt delivery. Identify current and future risks to in-stock levels based on constraints. Be able to recommend opportunities to protect on shelf availability and sales. Must have experience in generating Walmart SSOs.
• Cross-Department Collaboration: Work closely with supply chain, and logistics teams to resolve product availability issues, manage stock levels, and address order fulfillment challenges. Be the expert in Walmart and Target; being able to brief the team on any changes to partner requirements.
• Inventory Management: Oversee the coordination of inventory-related issues for customer orders, ensuring timely and accurate fulfillment and delivery of products.
• Reporting & Metrics: Use Walmart/ Target portals to optimize and analyze by item data and incorporate the latest sales trends and promotional impact to the forecasts. Track and report on key performance indicators (KPIs) related to inventory accuracy, order fulfillment, and customer satisfaction, providing regular updates to management. Be able to review, modify, and track necessary customer weekly purchase orders/ fulfillment along with financial reporting.
• Customer Issue Resolution: Handle escalated customer inquiries related to inventory discrepancies, constraints, or delayed shipments, providing effective solutions and maintaining customer satisfaction.
• Build Strong Relationships: Leverage a strong professional network to enhance operational performance and collaborate with external partners, suppliers, and retailers.

Requirements

• 6+ years of experience in forecasting and customer service at a large retailer (e.g., Walmart, Target)
• Experience working directly with Walmart demand planner/ replenishment manager is required. Understanding of Walmart business cadence and cycle is required.
• Experience within Retail Link, Scintilla/ Luminate, Nova, Aspen is required. Experience in other systems including NetSuite, Anaplan are highly preferred but not required.
• Strong understanding and ability to complete bottoms up forecasting. Fundamental understanding of demand planning and forecasting processes.
• Proven experience in managing inventory and ensuring seamless order fulfillment.
• Strong leadership skills with the ability to manage multiple projects and ensure operational excellence.
• Excellent communication and interpersonal skills, with the ability to work across teams and with external partners.
• Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
• Must be an advanced user of MS Office Excel.
• A well-established network in customer service.

Nice-to-haves

• Beauty/personal care industry experience strongly preferred.

Benefits

• Maesa offers a variety of benefits to eligible employees. Employees can choose to enroll in health insurance coverage, wellness programs, life and disability insurance, and retirement savings plans. Through generous paid time off, a hybrid office setup, and paid leave options, Maesa encourages wellness and balance among employees.

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