REMOTE SaaS Customer Success Manager
* THIS POSITION IS REMOTE* Organizations have been using our award winning platform to help them attain sustainable digital accessibility at scale for more than 25 years. With the support of AI and the best minds in the business, we assist in completing audits quickly and provide dev teams with unmatched training and testing resources. Position Overview The Customer Success Manager will be responsible for ensuring the success and satisfaction of our clients by managing relationships, understanding their needs, and delivering appropriate solutions within the SaaS framework. This role focuses on enhancing customer engagement, reducing churn, and maximizing annual recurring revenue (ARR) through strategic account management and regular business reviews (QBRs).
Key Responsibilities
- Develop and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
- Conduct regular business reviews (QBRs) with clients to discuss performance, gather feedback, and identify opportunities for additional service offerings.
- Analyze client data to identify trends, areas for improvement, and strategies to enhance customer success.
- Collaborate with cross-functional teams to ensure seamless service delivery and alignment with client goals.
- Proactively address and resolve client issues to maintain high satisfaction and reduce churn.
- Develop and implement strategies for maximizing ARR through upselling and cross-selling opportunities.
- Train and onboard clients on new features and best practices to drive engagement and usage of our SaaS products.
- Travel to customer sites for QBRs
Qualifications
- Proven experience as a Customer Success Manager or similar role in a SaaS environment.
- Strong understanding of annual recurring revenue (ARR) and enterprise account management.
- Experience conducting QBRs and managing client relationships at an executive level.
- Ability to analyze data and extract actionable insights to improve customer engagement.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving skills and a proactive approach to client management.
Benefits
- Fully REMOTE!
- 5 weeks PTO
- 12 Paid Holidays
- Medical (100% of employee/children, 89% of spouse or 74% of family plan)
- Dental
- Vision
- 401k
- and more!
Email Your Resume In Word To Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: [email protected]
- Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : KJ2-1882616 -- in the email subject line for your application to be considered.* Kevin Jones - Recruiting Manager
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 11/04/2025 and applications will be accepted on an ongoing basis until the position is filled or closed. CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at [email protected] to make arrangements. Apply tot his job Apply tot his job Apply To this Job