Experienced Full Stack Renewals Manager – Customer Retention & Growth Specialist

Are you a seasoned professional with a passion for customer retention and growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a leading provider of innovative sales engagement solutions. We're seeking an experienced Full Stack Renewals Manager to join our team, where you'll play a critical role in driving revenue growth and customer satisfaction.

• *About blithequark** At blithequark, we're revolutionizing the way sales teams engage with customers. Our cutting-edge Revenue Orchestration Platform helps businesses drive more revenue, faster, by providing a single, unified view of all buyer signals. With a global presence and a team of talented professionals, we're committed to creating a world-class culture that attracts, develops, and retains elite talent.
• *The Opportunity** As a Full Stack Renewals Manager at blithequark, you'll be responsible for driving revenue growth and customer satisfaction through effective renewal management. You'll partner with our Customer Success Managers to educate customers about the power of blithequark's solutions, negotiate renewal terms, and collaborate with Account Executives to drive growth at time of renewal. Your expertise will be critical in assessing customer health, renewing customer partnership agreements, and forecasting revenue risk.
• *Key Responsibilities** • Partner with Customer Success Managers to educate customers about the power of blithequark's solutions
• Effectively negotiate renewal terms, resulting in "win-win" outcomes for blithequark and our customers
• Collaborate with Account Executives to drive growth at time of renewal
• Assess customer health and renew customer partnership agreements
• Accurately forecast revenue risk in your book of business while crafting creative and compelling commercial agreement options
• Keep up with industry trends, the competitive landscape, and our customers' needs
• *What We're Looking For** We're seeking a results-oriented, motivated, and strategic retention expert who is passionate about innovation, growth, and serving customers. You'll be a key member of our fast-growing and high-performing renewals team, working closely with our Customer Success Managers, Account Executives, and other stakeholders to drive revenue growth and customer satisfaction.
• *Essential Qualifications** • 2+ years of experience owning a wide range of renewals, from small to large companies and spend
• 5+ years of customer management or sales experience at a software company (SaaS model), ideally with an emphasis on renewals and expansion
• Experience with Salesforce is a huge plus, blithequark is a big bonus
• Strong commercial and technical aptitude, can confidently discuss technical aspects alongside commercial negotiations
• Experience navigating a wide range of contracts and legal discussions with end users, procurement teams, and c-suite stakeholders
• Excellent written and verbal communication skills
• People who naturally look for the silver lining
• Team players who put 'me' behind 'we'
• Self-starters who don't need their hand held in order to get things done
• People who admit when they're wrong (we all are!) and lower their guard to connect transparently with the team to resolve issues
• Empathy in connection with others
• Smart people with exceptional accomplishments, talents, and goals
• *Preferred Qualifications** • Experience in a similar role at a SaaS company
• Strong understanding of sales engagement solutions and their applications
• Experience working with a CRM system
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• *Career Growth Opportunities & Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Full Stack Renewals Manager, you'll have access to:
• Regular training and development opportunities to enhance your skills and knowledge
• Mentorship from experienced professionals in the field
• Opportunities to take on new challenges and responsibilities
• A dynamic and supportive work environment that encourages collaboration and innovation
• *Work Environment & Company Culture** At blithequark, we're proud of our inclusive and diverse culture. We believe that our employees are our greatest asset, and we're committed to creating a work environment that's welcoming, supportive, and fun. Our office is equipped with modern technology, and we offer a range of benefits and perks to support our employees' physical and mental well-being.
• *Compensation, Perks, & Benefits** We offer a competitive salary and benefits package, including:
• Base pay range: $57,000 - $98,000 USD
• Performance bonus
• Stock options
• Benefits and/or other applicable incentive compensation plans
• A range of perks and benefits, including flexible work arrangements, professional development opportunities, and a fun and supportive work environment
• *Why You'll Love blithequark** At blithequark, we're not just a company – we're a community built on shared values. We believe in:
• Lead With Humility and Respect
• Earn Customer Trust
• Put Team Over Self
• Redefine What's Possible
• Deliver Big Results We're proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
• *How to Apply** If you're a motivated and strategic retention expert who is passionate about innovation, growth, and serving customers, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply tot his job

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