Experienced Customer Service Representative – Healthcare – Join the blithequark Team
Are you passionate about delivering exceptional customer care and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join the blithequark team as an Experienced Customer Service Representative – Healthcare. As a valued member of our team, you will play a vital role in helping individuals access essential healthcare services, while gaining valuable, real-world experience along the way.
About blithequark
At blithequark, we are dedicated to making a positive difference in the lives of our customers and the communities we serve. As a leading provider of healthcare services, we are committed to delivering exceptional customer care, while fostering a culture of teamwork, mutual respect, and continuous learning. Our team is comprised of passionate, dedicated professionals who share a common goal: to make a meaningful impact in the lives of others.
Job Summary
As an Experienced Customer Service Representative – Healthcare, you will be responsible for providing exceptional customer care to individuals seeking healthcare services. You will work closely with our team to resolve customer inquiries, provide timely responses to telephone inquiries, and maintain up-to-date knowledge of client regulations and policies. This is an exciting opportunity to join a dynamic team, develop your skills and expertise, and make a meaningful impact in the lives of others.
Key Responsibilities
* Provide exceptional customer care to individuals seeking healthcare services
- Resolve customer inquiries in a timely and professional manner
- Maintain up-to-date knowledge of client regulations and policies
- Work closely with our team to resolve customer issues and concerns
- Provide feedback and input on call trends, processes, procedures, and training
- Utilize standard technology, such as telephone, e-mail, and web browser, to perform job duties
- Assist callers with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to phone inquiries
- Refer calls as required to CSR Lead
- Maintain accurate and up-to-date records of customer interactions
Requirements
* High School diploma or equivalent with 6 months of customer service experience
- Must be able to speak and read English clearly, professionally, and fluently
- Ability to work within established turnaround times
- Excellent interpersonal skills and ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role
- May be required to work overtime and scheduled holidays
- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision.
Benefits
* Competitive compensation package, including base rate and shift differential
- Opportunities for bonuses and incentives
- Comprehensive insurance coverage, including medical, dental, and vision
- 401(k) plan with company match
- Paid time off package, including sick leave, PTO, and 11 paid holidays
- Employee assistance program (EAP) and employee wellness programs
- Professional development opportunities, including training and career advancement
- Meaningful work with impact, without cold calling, sales, or collection calls
Work Environment
* Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m.
- Our Riverview location operates Monday – Sunday, 6 a.m. - 10 p.m.
- We offer a dynamic, fast-paced work environment with opportunities for growth and development
- Our team is comprised of passionate, dedicated professionals who share a common goal: to make a meaningful impact in the lives of others
How to Apply
If you are passionate about delivering exceptional customer care and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
Pay Transparency
For positions on this contract, blithequark will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$15.61
Maximum Salary
$15.61 Apply for this job