Experienced Customer Care Agent – Water/Wastewater Utility (Remote Opportunity) at blithequark

Are you passionate about delivering exceptional customer service and making a positive impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Customer Care Agent – Water/Wastewater Utility (Remote Opportunity). As a key member of our team, you will play a vital role in providing top-notch service to our customers, ensuring their needs are met, and exceeding their expectations.

About blithequark

At blithequark, we are committed to providing safe, clean, reliable, and affordable drinking water and wastewater services to our customers. With a rich history dating back to 1886, we have grown to become the largest regulated water and wastewater utility company in the United States. Our 6,500 talented professionals leverage their expertise and our national size and scale to achieve excellent outcomes for the benefit of our customers, employees, investors, and other stakeholders. As one of the fastest-growing utilities in the U.S., blithequark expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency, and regulated acquisitions over the next 10 years. We have a long-standing history of executing our core operations, aligned with sustainable best practices, through our commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce, and strengthening communities.

Why Join blithequark?

* Competitive salary and comprehensive benefits package, including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental, and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs, and much more!

• Opportunities for continued salary growth and professional development through learning opportunities and work experiences
• Flexible remote work arrangement with the option to work from home
• Collaborative and inclusive work environment that values diversity, equity, and inclusion
• Recognition as a leader in sustainability, with a commitment to protecting the environment and promoting social responsibility

Key Responsibilities

As an Experienced Customer Care Agent – Water/Wastewater Utility (Remote Opportunity) at blithequark, you will be responsible for:

• Receiving inbound calls from customers, clarifying their needs, and resolving concerns or escalating to the appropriate level for disposition
• Providing exceptional service to customers, meeting or exceeding service expectations while avoiding escalations whenever possible
• Handling difficult calls and using empathy and effective communication to resolve customer issues
• Maintaining a high level of application, process, and water utility knowledge to address customer inquiries
• Supporting and sustaining a positive environment that fosters team performance and individual excellence
• Continuously improving call handling skills, systems knowledge, water and wastewater utility knowledge, and communications skills to enhance customer service levels

Requirements

* High school diploma or state-accepted equivalency certificate required

• Two years of experience in a related business environment and customer service
• SAP and utility experience a plus
• Demonstrated problem-solving and decision-making skills
• Excellent customer service and team orientation
• Strong organizational and communication skills
• Proficient typing and personal computing skills

Preferred Qualifications

* Experience working in a call center environment

• Knowledge of water and wastewater utility operations
• Familiarity with SAP and other utility-related systems
• Certification in customer service or a related field

Work Environment

* Primarily remote/work from home

• 24/7/365 operation, with the possibility of working late nights, weekends, or holidays
• On-camera video teleconferencing required for training, team meetings, and supervisor requests

Travel Requirements

* May need to travel to a designated blithequark office for training, technology, or connectivity purposes

• Must be within a 2-hour radius of either St. Louis, MO, or Belleville, IL, office locations

Competencies

* Champions safety

• Customer obsessed
• Cultivates innovation
• Nimble learning
• Drives Results
• Collaborates

Join blithequark Today!

If you are passionate about delivering exceptional customer service and making a positive impact in the lives of others, we invite you to join blithequark as an Experienced Customer Care Agent – Water/Wastewater Utility (Remote Opportunity). Apply now and become a part of our team that is dedicated to providing safe, clean, reliable, and affordable drinking water and wastewater services to our customers. Apply to this job Apply To this Job Apply for this job