Associate Customer Service Representative, B2C ($500 Sign on Bonus) - Remote Opportunity at blithequark

Are you passionate about delivering exceptional customer experiences and making a lasting impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark as an Associate Customer Service Representative (ACSR) in our B2C division. As a valued member of our team, you will have the opportunity to work from the comfort of your own home, providing world-class customer support to our valued customers while enjoying a competitive total rewards package and a strong culture of innovation.

About blithequark

At blithequark, we're driven by a passion for helping people live gracious, healthy, and sustainable lives. With a rich history spanning over a century, we've grown into a global leader in the plumbing and water management industry, employing over 30,000 bold leaders across the globe. Our commitment to innovation, sustainability, and customer satisfaction has earned us a reputation as a trusted partner in the industry.

The Opportunity

As an ACSR in our B2C division, you will play a critical role in delivering exceptional customer experiences through telephone interactions, troubleshooting, and resolving customer inquiries about blithequark's plumbing and water management products. Your goal will be to provide empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach that exceeds customer expectations.

Key Responsibilities

As an ACSR, you will be responsible for:

• Answering inbound customer inquiries via phone calls, performing diagnosis of products, and taking the appropriate action
• Performing advanced troubleshooting and advising specification guidelines with plumbers, designers, and retail, wholesale, and showroom personnel
• Walking customers and trade professionals through step-by-step installation and/or repair of blithequark products
• Technical proficiency: ability to navigate and manage multiple computer windows and software systems, including Customer relationship management, order management, and the blithequark website
• Effectively using Customer Care Center (3C) technology, including Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain
• Gaining knowledge of all blithequark products and associated warranties
• Reading and understanding technical publications, diagrams, and specification documents
• Excellent interpersonal and communication skills
• Tracking orders, providing availability, and other shipping information
• Upselling blithequark products and accessories as appropriate
• Assisting with implementing procedures to maximize up-time and phone coverage
• Tracking trends in product variations and reporting to engineering and quality as appropriate
• Participating in various Customer Service Support functions as needed, including order block reports, credit card reports, and shipping resolution
• Meeting or exceeding balanced scorecard metrics and maintaining an acceptable attendance record

Skills and Requirements

To succeed in this role, you will need:

• High school diploma or GED required, 2-4-year degree preferred
• 1+ years of customer service experience desired
• Previous computer experience necessary to be successful in this position
• Experience in a call center environment preferred
• Completion of internal Brand Ambassador Program required

Work from Home Requirements

As a remote employee, you will be responsible for:

• Paying your own internet expenses and having a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service
• Having a separate confidential and distraction-free workspace with no background noises
• Freedom from other responsibilities – you must be focused on delivering a world-class service experience
• Working during your assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m., with scheduled break and lunch times
• Part-time hours of 34-36 hours/week after training, with more hours required during peak season

Why Choose blithequark?

At blithequark, we empower each associate to #BecomeMoreAtKohler with a competitive total rewards package that supports your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. We're committed to creating a workplace where everyone feels valued, respected, and supported.

Equal Opportunity Employer

blithequark is an equal opportunity/affirmative action employer. We recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected].

Apply Today!

If you're passionate about delivering exceptional customer experiences and making a lasting impact in the lives of others, we invite you to apply today! Join our team at blithequark as an Associate Customer Service Representative (ACSR) in our B2C division and take the first step towards a rewarding career with a global leader in the plumbing and water management industry. Apply to this job Apply for this job