Experienced Clinical Customer Service Representative – Remote Healthcare Support
Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's Customer Service-Clinical department as a Clinical Customer Service Representative. In this role, you will be the face of our organization, providing timely and accurate support to Providers, Members, and Health Plans while working from the comfort of your own home.
About blithequark
At blithequark, we are dedicated to providing innovative solutions that empower individuals to take control of their health and well-being. Our team of passionate professionals is committed to delivering exceptional customer experiences that exceed expectations. As a Clinical Customer Service Representative, you will be an integral part of our mission to make a positive impact on the lives of our customers.
Responsibilities
As a Clinical Customer Service Representative, you will be responsible for:
- Receiving and responding to incoming telephone calls from Providers, Members, and Health Plans
- Answering incoming calls/chats and outgoing calls in a professional, accurate, timely, and courteous manner
- Communicating professionally at all times, utilizing strong verbal communication skills to resolve complex issues
- Ascertain the nature of the call and record information in blithequark's proprietary systems
- Look up caller information using proprietary blithequark systems and provide information to the caller
- Forward logs requiring further research to the appropriate department
- Utilize appropriate resources, including those online, to provide timely responses
- Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
- Meet or exceed minimum key job accountabilities established for the Clinical Customer Service Representative position
- Maintain a safe, secure, and healthy work environment by following all legal and compliance requirements
- Complete all blithequark and CSS trainings timely
- Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
- Respond to requests for internal and external customers and/or clients, as required
- Perform other duties as assigned
- Comply with all policies and standards
Qualifications
To be successful in this role, you will need:
- A High School Diploma or equivalent
- 1 year of experience performing customer service duties, with inbound call center experience preferred
- Basic computer skills
- Strong verbal communication skills
- Ability to utilize and maneuver in multiple systems during a single interaction
Core Competencies
As a Clinical Customer Service Representative, you will be expected to demonstrate:
- A positive and respectful attitude when interacting with customers and colleagues
- Excellent customer service skills to meet the needs and expectations of both internal and external customers
- Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
- Ability to effectively organize, prioritize, multi-task, and manage time
- Demonstrated accuracy and productivity in a changing environment with constant interruptions
- Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
- Ability to exercise strict confidentiality in all matters
Mobility and Physical Requirements
This role requires:
- Primarily sedentary work, with the ability to sit for long periods of time
- Ability to see, speak, and hear other personnel and/or objects
- Ability to communicate both in verbal and written form
- Ability to travel within and around the facility or Work from Home (WFH) environment
- Capable of using a telephone, computer keyboard, and mouse
- Ability to lift up to 10 lbs
Environmental Conditions
This role is based in a Work-from-Home (WFH) environment, requiring a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed).
Equal Opportunity Employer
blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified individuals of all backgrounds and perspectives.
Accommodations for Individuals with Disabilities
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.
Pay Transparency
blithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job We look forward to welcoming you to our team! Apply for this job