Supervisor, Monitoring

Position: Supervisor, Performance Monitoring Location: Town of Texas Supervisor, Performance Monitoring page is loaded## Supervisor, Performance Monitoring locations: US-Nationwide-FIELDtime type: Full time posted on: Posted Todayjob requisition : Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

• * Together, we can get life-changing therapies to patients who need them—faster.
• **** Job Summary
• ** The Performance Monitoring Supervisor focuses on ensuring high-quality products or services by setting and maintaining standards, monitoring performance, and providing coaching and training. This role analyzes data, identifies areas for improvement, and develops strategies to enhance quality. This Supervisor will also ensure compliance with regulations and client requirements and collaborate with leadership to implement training and development programs.
• ** Responsibilities
• *** Supports the quality efforts for the program – call quality, meeting standards set by us as well as standards set by the client
• Verifies the integrity of the data before being submitted/reported to the client
• Monitors calls for each individual team member and document performance
• Monitor productivity and adherence to Key Performance Indicators (KPIs) for the assigned program(s)
• Coach team members for areas of opportunity and improvement in quality
• Creating job aids for low performing individuals as well as celebrating success of those high performers
• Develop and Deliver training on quality
• Oversee and deliver client call calibration sessions on a regular basis
• Responsible for Quality Recognition program
• Provide trend reports and partner with leadership to design training, coaching, and development
• Ensures reconciliation reports completed daily/weekly/monthly
• Maintaining low Adverse Event errors
• ** Qualifications
• *** 4-8 years of Quality Assurance experience preferred
• BA, BS or equivalent experience in related field, preferred
• Must be able to work between 7am-8pm Central time
• Strong analytical, coaching, and communication skills
• Experience with QA tools, CRM platforms, and reporting systems
• Bilingual preferred (Spanish)
• ** What is expected of you and others at this level
• *** Coordinates and supervises the daily activities of operations or business staff
• Administers and exercises policies and procedures
• Ensure employees operate within guidelines
• Decisions have a direct impact on work unit operations and customers
• Frequently interacts with subordinates, customers, and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution
• * TRAINING AND WORK SCHEDULES**: Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). Employees are required to have flexibility to work a scheduled shift of 7am-8pm CT.
• * REMOTE DETAILS**: All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15 Mbps (megabyte per second)
• Upload speed of 5 Mbps (megabyte per second)
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