Job Title: Experienced Customer Service/Call Center Specialist – Mortgage Loan and Banking Expertise at blithequark

Job Description:

Join the blithequark Team: A Dynamic and Innovative Leader in the Financial Services Industry

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to explore this exciting opportunity to become a valued member of our team at blithequark, a forward-thinking organization that's revolutionizing the way people interact with financial services. About blithequark At blithequark, we're committed to empowering individuals and families to achieve their financial goals through innovative products, exceptional customer service, and a culture of excellence. Our team is comprised of dedicated professionals who share a common vision: to make a positive impact on our customers' lives. As a Customer Service/Call Center Specialist, you'll play a vital role in delivering this vision, working closely with our customers to resolve issues, answer questions, and provide personalized support. Job Responsibilities: As a Customer Service/Call Center Specialist at blithequark, you'll be responsible for:

• Answering calls and resolving customer issues in a timely and professional manner
• Logging issues and problems, ensuring accurate and detailed records
• Being dependable and maintaining a strong work attendance record, with a history of punctuality and reliability
• Collaborating with team members and call center management to contribute to department goals and maintain service level objectives
• Promptly escalating urgent customer concerns or issues, ensuring timely resolution and minimizing customer dissatisfaction
• Providing exceptional customer service, with a focus on empathy, active listening, and problem-solving

Experience/Training: To succeed in this role, you'll need:

• Minimum one year's experience in a call center or financial services or similar specialist position
• Familiarity with Fair Debt Collection Practices, Telephone Consumer Protection, Consumer Financial Protection Laws, and Consumer Privacy Laws (desirable)
• Strong analytical skills, with the ability to assess issues and apply the appropriate sense of urgency
• Excellent communication and interpersonal skills, with the ability to effectively communicate feedback and present observations, trends, and recommendations to peers and management staff

Skills and Abilities: To excel in this role, you'll need to possess:

• Passion for providing the highest quality customer care
• Computer literacy and comfort navigating MS Office Suite of Products (Word, Excel, etc.) – at least 2 years of experience
• Ability to work independently and as part of a team, with a strong sense of collaboration and teamwork
• Strong problem-solving skills, with the ability to assess issues and apply creative solutions
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines

Career Growth Opportunities and Learning Benefits: At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service/Call Center Specialist, you'll have access to:

• Regular training and development opportunities, including workshops, webinars, and coaching sessions
• Opportunities for career advancement, with a clear path for progression to senior roles
• A supportive and inclusive work environment, with a focus on employee well-being and satisfaction

Work Environment and Company Culture: At blithequark, we're proud of our dynamic and innovative work environment, which is characterized by:

• A collaborative and inclusive culture, with a focus on teamwork and open communication
• A commitment to employee well-being and satisfaction, with a range of benefits and perks
• A fast-paced and exciting work environment, with opportunities for growth and development

Compensation and Benefits: As a valued member of our team, you'll enjoy:

• Hourly pay rate of $18.16 + $4.57 for your own insurance
• Paid Time Off, Sick Leave, Vacation Time, and 11 Paid Holidays
• Hourly Health and Welfare Pay (to cover health benefit insurance)

Education and Citizenship Requirements: To be eligible for this role, you'll need:

• High school or equivalent
• US Citizenship

Work Location: This role is based in our Tulsa Office, where you'll work in a dynamic and fast-paced environment with a team of dedicated professionals. How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job