Team Lead, Customer Service – Transforming Patient Experience and Financial Performance at blithequark
Are you a seasoned customer service professional with a passion for delivering exceptional experiences in the healthcare industry? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Team Lead, Customer Service at blithequark, you will play a vital role in driving our mission to revolutionize the healthcare industry. Our team of revenue cycle professionals and industry experts work together to develop and implement cutting-edge solutions that improve patient outcomes and financial performance. We're looking for a talented and experienced leader to join our team and help us achieve our goals.
About blithequark
blithequark is a dynamic and innovative company that combines the expertise of a global workforce with the industry's most advanced technology platform. Our solutions encompass sophisticated analytics, AI, intelligent automation, and workflow orchestration, enabling us to deliver unparalleled results for our clients. We're committed to creating a workplace culture that values collaboration, creativity, and continuous learning, and we're dedicated to making a positive impact on the communities we serve.
Key Responsibilities
As a Team Lead, Customer Service, you will be responsible for:
- Measuring and monitoring staffing levels, assigning duties and responsibilities as appropriate
- Preparing, analyzing, and providing daily, weekly, and monthly productivity metrics
- Developing and coaching team members in skills and processes to promote quality
- Assisting in establishing and implementing departmental initiatives
- Completing performance evaluations, tracking time and attendance
- Troubleshooting and resolving issues with client concerns with a sense of urgency
- Training and educating staff on all necessary computer systems as well as new process changes
- Exhibiting a professional and positive disposition with a patient-centric focus
Requirements
To be successful in this role, you will need:
- A High School Diploma or GED
- Minimum 3 years' experience in a healthcare call center
- Minimum 1 year in a Team lead or above role in a healthcare call center
- Established experience working with hospital billing within a call center environment
Preferred Qualifications
* Bachelor's degree in a related field
- Experience with performance metrics and data analysis
- Strong leadership and coaching skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
Skills and Competencies
To succeed in this role, you will need to possess:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong leadership and coaching skills
- Experience with performance metrics and data analysis
- Ability to exhibit a professional and positive disposition with a patient-centric focus
Career Growth Opportunities and Learning Benefits
At blithequark, we believe in investing in our employees' growth and development. As a Team Lead, Customer Service, you will have opportunities to:
- Develop your leadership and coaching skills through training and mentorship programs
- Collaborate with cross-functional teams to drive business results
- Participate in continuous learning and professional development opportunities
- Contribute to the development of new solutions and initiatives
- Take on new challenges and responsibilities as the company grows and evolves
Work Environment and Company Culture
Our office is a dynamic and collaborative environment where employees are encouraged to think boldly and create meaningful work. We value diversity, equity, and inclusion, and we're committed to creating a workplace culture that reflects these values. Our benefits package includes:
- Competitive salary and benefits
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements and work-life balance
Compensation and Benefits
The base pay range for this position is $17.39 - $25.51 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer. We're committed to creating a workplace culture that values diversity, equity, and inclusion. We do not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
Accommodations for Individuals with Disabilities
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
California Privacy Notice
California resident job applicants can learn more about their privacy rights by visiting our website at R1RCM.com.
Apply Now
If you're a motivated and experienced customer service professional looking for a new challenge, we invite you to apply for this exciting opportunity. Visit our website at R1RCM.com to learn more about our company culture and values. Apply now and join our team of innovators and problem-solvers who are transforming the patient experience and financial performance of hospitals, health systems, and medical groups. Apply to this job Apply for this job