Experienced Customer Success Manager – Digital Inbound (9 Month Contract) at blithequark
Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in dynamic environments where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Success Manager – Digital Inbound, where you'll play a pivotal role in driving customer success and growth for our clients.
About blithequark
blithequark is a leading North American healthcare technology platform that enables meaningful care collaboration and real-time patient insights. For over 20 years, we've been dedicated to realizing our vision: to help create a world in which providers and plans can confidently deliver frictionless care. With a team of over 2,200 employees working tirelessly to impact millions across North America, we're recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada's Most Admired Corporate Cultures.
Our Culture
At blithequark, we believe that work becomes profoundly fulfilling when driven by a higher purpose. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. We offer a wealth of opportunities and a vibrant culture that empowers our employees to thrive, grow, and make a lasting impact on healthcare across North America.
Join Our Team
We're seeking an Experienced Customer Success Manager – Digital Inbound to join our team on a 9-month contract basis. As a key member of our Digital Customer Success strategy, you'll work closely with our clients to drive adoption of our solutions, ensure they leverage the solution to achieve their objectives, and provide a positive experience with blithequark.
Key Responsibilities
As an Experienced Customer Success Manager – Digital Inbound, your key responsibilities will include:
- Responding to inbound customer success inquiries, leveraging correspondence via a case management application
- Acting as a trusted advisor to our customers to drive adoption of our solutions and ensure they leverage the solution to achieve their objectives, leading to full business value for the customer and high retention rates and net promotor scores for blithequark
- Preparing a monthly analysis of customer engagement strengths, including progress towards KPI attainment
- Maintaining an understanding of blithequark's products & services, industry knowledge and trends to drive customer engagement
- Coordinating with cross-functional teams to provide solutions
- Reducing product and logo churn through effective risk identification management and mitigation
- Helping customers identify how blithequark products can solve critical business challenges
- Working closely with customer account team to provide a holistic and strategic approach to help clients meet objectives
- Other criteria as determined by Customer Success Manager Leadership team
Required Experience
To succeed in this role, you'll need:
- Ability to manage a high-volume portfolio through prioritization, attention to detail and a sense of urgency
- Experience with SalesForce, Gainsight and NetSuite an asset
- Exposure to LTC (Long Term Care) industry/technology or experience with EHR (Electronic Health Records)
- Strong written and verbal communication skills
- Excellent organizational, project management & time management skills
- Strong relationships, teamwork, and collaboration capabilities
- Strategic thinking with strong analytical skills
Compensation and Benefits
As an Experienced Customer Success Manager – Digital Inbound, you'll be paid an hourly rate of $45-$48, with a 4% addition to your hourly rate to compensate you for benefits you're not receiving during this contract period. This is a contract role to cover a maternity leave from December 9th, 2024 to September 8th, 2025.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
Application Process
When you apply for this position, your information will be processed and stored with Lever, in accordance with Lever's Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how blithequark uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact blithequark's human resources team: [email protected]
Apply Now
If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Click on the link below to submit your application: Apply to this job Apply for this job