Job Title: Dedicated Hotline and Customer Care Operator – Japanese Speaking – Empowering Mental Wellness through Compassionate Support
Job Description:
About blithequark
At blithequark, we're revolutionizing the digital mental health landscape by providing seamless end-to-end mental healthcare for all through insurers and employee benefits. Our mission is to make mental health a priority for everyone, every day. We believe that healthy employees make for more engaging and productive work environments, and we're committed to empowering individuals to proactively engage with their mental wellbeing. With our app, ThoughtFullChat (“TFC”), users can access a range of services, from self-driven learning to one-on-one daily coaching with mental health professionals on text, video, or in-person.Our Vision and Culture
Our vision is to create a world where mental health is prioritized, and individuals have the tools and support they need to thrive. We're a team of passionate and dedicated individuals who are committed to doing the best work of our lives to be the change that we want to see in this world. We believe in the power of collaboration, innovation, and compassion, and we're looking for like-minded individuals to join our team.Job Description
We're seeking a highly skilled and compassionate Hotline and Customer Care Operator to join our team. As a key member of our wellness hotline, you will play a critical role in providing psychological first aid and crisis support to our clients. This is an exciting opportunity to make a real difference in people's lives and contribute to our mission of prioritizing mental health.Key Responsibilities:
- Provide psychological first aid and crisis counselling to crisis callers using English, Cantonese/Mandarin, and Japanese (strongly preferred)
- Ensure the resolution of crisis situations according to the available protocols
- Oversee operation and management of wellness hotline services (attend, de-escalate/escalate and intervene)
- Support clinical team in administrative processes and psychological case management
- Support operations in other day-to-day tasks e.g., desktop research, data entry, easy translations as needed (10-20% of time)
About You
We're looking for a highly skilled and compassionate individual who is passionate about mental health and wellness. The ideal candidate will have:- Strong communication skills and the ability to communicate effectively with clients, colleagues, and management
- Ability to think critically and solve problems in a timely and effective manner
- Strong attention to detail and ability to maintain confidentiality and handle sensitive information
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Commitment to upholding the highest standards of privacy and ethics in handling sensitive data
Preferred Qualifications:
- Ability to speak Japanese and/or Cantonese/Mandarin
- Some knowledge of Psychology is preferred but not compulsory as training will be provided
What We Offer
At blithequark, we're committed to providing a supportive and inclusive work environment that allows our employees to thrive. We offer:- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive team environment
- A comprehensive training program to support your growth and development
- A flexible and remote work arrangement