Experienced Customer Service Representative – Remote Opportunity with blithequark

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse individuals? If so, we invite you to join our mission-driven team at blithequark as a Customer Service Representative. In this role, you will play a vital part in helping individuals navigate their federal student loans with compassion, clarity, and compliance.

About blithequark

At blithequark, we're dedicated to making a positive impact in the lives of our customers. Our team is comprised of passionate individuals who share a common goal: to provide exceptional service and support to those who need it most. As a Customer Service Representative, you will be part of a dynamic team that values empathy, integrity, and innovation.

Key Responsibilities

As a Customer Service Representative at blithequark, you will be responsible for:

• Assisting student loan borrowers with account inquiries, repayment options, and application processes
• Handling inbound and outbound calls in a fast-paced, high-volume contact center environment
• Providing accurate, professional, and empathetic customer support
• Ensuring compliance with federal regulations, company policies, and data security standards
• Meeting key performance indicators and quality assurance standards

How You Will Qualify

To be considered for this role, you must meet the following qualifications:

• U.S. Citizenship
• High School diploma or GED
• 6+ months of customer service experience in a business, non-retail environment or call center experience
• 6+ months of computer experience in a business setting
• Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
• Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed)
• Not in default on federal student loans
• Demonstrated financial responsibility
• No felony convictions within the past 7 years
• Misdemeanor convictions within the past 7 years may impact eligibility
• No non-medical collections totaling $7,500 or more

Preferred Qualifications

While not required, prior call center experience and an associate or bachelor's degree are preferred.

Technical & Availability Requirements

To succeed in this role, you must:

• Have a reliable high-speed internet connection (No WIFI, wired Ethernet required)
• Be able to travel to a blithequark facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employment
• Pass an online customer service assessment
• Have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours
• Be available to work any assigned shift during Contact Center hours:

+ Mon: 7:00 AM – 10:00 PM CT + Tue–Fri: 7:00 AM – 7:00 PM CT + Sat: 9:00 AM – 1:00 PM CT

Classroom and Hands-On-Training

As a new hire, you will participate in up to 5–6 weeks of paid classroom and hands-on training, Monday through Friday, 8:00 AM – 5:00 PM CT (remote).

Pay & Benefits

As a Customer Service Representative at blithequark, you can expect:

• Base Pay: $17.20/hour
• Health & Welfare Pay: Additional $4.93/hour (up to 40 hrs./week), which can fully cover employee-only medical, dental, and vision premiums
• Work-from-home flexibility with structured support and training
• Opportunities for growth within a mission-driven organization

Additional Information

By submitting your application, you grant blithequark permission to share your application, including your resume, with our partners, to aid them in meeting their Customer Service Rep staffing needs. Rest assured; your application will only be shared with our partners if blithequark's vacancies have been filled. You may opt out of this consideration within your application.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOC – Know Your Rights Poster. If you're passionate about delivering exceptional customer experiences and making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity at blithequark. Apply for this job