[Remote] Leasing Specialist (Single-Family Rentals)

Note: The job is a remote job and is open to candidates in USA. Hazel Valley Homes is redefining the rental experience with a mission-driven approach that emphasizes care and trust. The Leasing Specialist is responsible for converting prospective residents into signed leases by managing leads, coordinating tours, and ensuring a high-quality resident experience throughout the leasing process.

Responsibilities

• Own outreach for all assigned leads, ensuring consistent, documented follow-up from first inquiry through lease signing
• Maintain best-in-class speed-to-lead standards (for example: immediate contact attempts during business hours and same-day follow-up for all new inquiries)
• Execute multi-channel outreach (phone, SMS, email, and portal messaging) using structured cadences that maximize engagement and conversion
• Qualify prospects efficiently, confirm needs and timing, and match prospects to available homes while guiding them to next steps
• Coordinate and schedule self-guided and agent-guided tours; provide clear instructions, expectations, and support to improve tour completion rates
• Educate prospects on property features, rental criteria, application requirements, and leasing timelines; set accurate expectations and reduce fall-out
• Drive applications through the funnel by identifying friction points, resolving prospect questions quickly, and ensuring completeness and accuracy
• Partner with screening/processing teams to monitor application status and proactively communicate updates to prospects
• Prepare and execute lease packages and required disclosures in compliance with state law and company policy; ensure all documents are completed correctly and on time
• Proactively manage a personal pipeline (leads, tours, applications, leases) with daily prioritization to hit weekly and monthly targets
• Track and report KPI performance (speed-to-contact, contact rate, show rate, application rate, conversion rate, and time-to-lease) and take corrective action when trending off-target
• Collaborate with marketing and operations to provide market feedback, pricing/amenity insights, and recurring prospect objections to improve listing performance
• Ensure a high-quality resident experience by delivering professional, accurate, and empathetic communication at every touchpoint
• Maintain accurate CRM records, activity notes, and outcome dispositions for every lead and interaction
• Support continuous improvement by testing outreach scripts, cadences, and talk tracks; document what works and share learnings with the team
• Build and execute daily outreach plans without prompting, including follow-up for “cold,” “warm,” and “hot” leads

Skills

• High attention to detail with strong compliance and document accuracy discipline
• Proficiency with CRM and leasing platforms (for example: Yardi, AppFolio, Buildium, Funnel, Knock, LeadSimple, or similar)
• Ability to work evenings and weekends as needed to support tour schedules and peak leasing demand
• Experience leasing single-family rentals and coordinating self-guided tours
• Knowledge of Fair Housing compliance and state/local leasing regulations
• Track record of exceeding leasing or sales goals in a KPI-driven environment
• Experience collaborating with pricing/marketing teams to improve listing performance

Benefits

• Generous PTO to recharge and maintain a healthy work-life balance.
• Paid maternity and paternity leave to support your growing family.
• 401(k) program with matching to help you plan for a secure future.
• Opportunities for professional growth and development in a fast-paced, innovative environment.
• A supportive, mission-driven team that values collaboration and shared success.

Company Overview

• Hazel Valley Homes is a trusted single family rental property management brand serving hundreds of homes across St. Louis, Cleveland, and Akron. It was founded in 2024, and is headquartered in St. Louis, Missouri, US, with a workforce of 51-200 employees. Its website is https://www.hazelvalleyhomes.com.

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