IT Network Site Support Engineer

General Information Req # WD00090425 Career Area: Information Technology Country/Region: United States of America State: North Carolina City: Whitsett Date: Wednesday, October 29, 2025 Working Time: Full-time Additional Locations:

• United States of America - North Carolina - Whitsett

Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements IT Network Support Engineer Role Summary: The IT Network Support Engineer is responsible for maintaining and supporting IT infrastructure and network systems at the designated site or geographic region (GEO). This role ensures the reliability and performance of critical business applications, provides timely customer support to business end users, and actively participates in IT-related projects impacting local operations. The engineer serves as the on-site IT ambassador, ensuring that all technology services align with Lenovo’s global standards and local business needs.

Key Responsibilities

Infrastructure Support & Maintenance

• Provide day-to-day support and maintenance for IT infrastructure, including servers, network equipment, and end-user systems.
• Monitor and manage network performance to ensure availability, reliability, and security.
• Troubleshoot hardware, software, and connectivity issues, ensuring timely resolution within defined SLA levels.
• Support system upgrades, patching, and scheduled maintenance activities to minimize downtime.

Incident & Problem Management

• Respond to IT incidents, outages, and service requests in alignment with ITIL best practices.
• Collaborate with global IT teams to resolve escalated issues affecting enterprise applications or network systems.
• Document technical resolutions and maintain accurate configuration records.

Customer Service & End-User Support

• Deliver high-quality customer service to internal business users through effective communication and technical expertise.
• Support local devices, printers, and collaboration tools (e.g., Microsoft Teams, VPN access, mobile devices).
• Provide user training or guidance on IT tools, security best practices, and new technologies.

Project Participation & IT Governance

• Participate in global and regional IT projects, including infrastructure deployment, network upgrades, or system migrations.
• Ensure compliance with corporate IT standards, policies, and security frameworks.
• Act as an IT ambassador for the local site, liaising between business units and corporate IT to address operational needs.

Basic Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in IT infrastructure, systems administration, or network support.
• Strong understanding of LAN/WAN networks, TCP/IP, DNS, DHCP, VPN, and firewalls.
• Hands-on experience with Windows and/or Linux operating systems, Active Directory, and common enterprise tools.
• Excellent troubleshooting and diagnostic skills across hardware, software, and networking layers.
• Strong communication and customer service orientation.

Preferred Qualifications

• Professional certifications such as CompTIA Network+, CCNA, or Microsoft Certified: Azure Administrator Associate.
• Experience supporting hybrid cloud environments (Azure, AWS) or virtualization technologies (VMware, Hyper-V).
• Familiarity with ITIL processes and service management tools (e.g., ServiceNow).
• Experience with endpoint management systems (e.g., SCCM, Intune).
• Ability to manage multiple priorities in a fast-paced, global IT environment.
• Demonstrated experience collaborating with cross-functional or remote teams.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:

• United States of America - North Carolina - Whitsett

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