Revenue Operations & Customer Experience Manager

Why join Wodify? Because your ideas matter. Because you'll drive real impact. Because you'll grow here.At Wodify, we're empowering fitness & wellness businesses and their clients around the world with cutting-edge technology. We've connected 2 million people across 5,000 businesses in 95+ countries—and we're just getting started. Join us and shape the future of fitness tech. As Revenue Operations & Customer Experience Manager, you play a critical role in scaling and optimizing operations that support both revenue generation and customer-facing teams. This role is ideal for someone who is analytically minded and operationally savvy—someone who thrives in systems, process design, and data-driven decision-making. You'll be responsible for unlocking efficiencies across the entire customer lifecycle, surfacing actionable insights, and supporting cross-functional initiatives that drive revenue growth while improving customer experience and reducing cost to serve. From building automation across the revenue lifecycle to enabling smarter handoffs between teams, you'll ensure every customer interaction is high-impact and every internal system is scalable. A Day in the Life:

• Strategic Operations & Reporting: Build and maintain executive reporting, manage compensation programs, implement pricing changes, and track key revenue and customer success metrics across the entire lifecycle
• Customer Health & Retention: Audit account portfolios, develop churn prediction models, manage renewal workflows, and optimize customer onboarding and expansion processes
• Data & System Management: Ensure data integrity across Salesforce, HubSpot, Zendesk, and other platforms while building dashboards and automation that scale operations
• Voice of Customer Programs: Centralize feedback management, analyze NPS data, collaborate with Product on prioritization, and measure adoption of new features and services
• Cross-Functional Enablement: Act as operational liaison between Sales, Customer Success, Product, and Marketing teams to streamline processes and eliminate bottlenecks
• Analysis & Insights: Respond to leadership inquiries with ad hoc analysis, create compelling presentations, and surface actionable insights that drive strategic decisions

Knowledge, Skills & Abilities:

• 3-5 years of experience in revenue operations, customer experience operations, or business operations within SaaS environment
• Strong systems and process mindset with ability to design scalable solutions while maintaining exceptional customer experience
• Advanced analytical skills with ability to transform complex data into clear, actionable insights and compelling presentations
• Proficient with CRM/CS platforms (Salesforce, HubSpot, Gainsight, Zendesk) and data visualization tools
• Deep understanding of SaaS metrics including ARR, MRR, NRR, GRR, LTV, CAC, churn, and NPS
• Excellent cross-functional collaboration and communication skills with proven ability to work across Sales, Customer Success, Product, and Marketing teams
• Detail-oriented with strong project management skills and bias toward fast execution and continuous improvement
• Experience with compensation program management, workflow automation, and process optimization

Education & Training:

• Bachelor's Degree in a relevant field
• 7+ years of demonstrated success in a sales management or operations, FP&A, or business operations role
• 5 to 7 years of experience in people management

Benefits:

• $90,000 - $100,000 yearly salary and equity plan
• Medical, Vision and Dental Insurance plus company-paid disability and life insurance
• 401(k) plan and FSA
• Unlimited PTO
• Team, social and philanthropy events
• Gym/wellness reimbursement and commuter benefits
• Location-agnostic (remote, hybrid, and in-office friendly!)

About Wodify: We know that you want to be part of an organization where you can build a successful career and make an impact. In order to do that, you need an organization that gives you purposeful work and the opportunity to grow and develop. We also know that those organizations are few and far between. At Wodify, our purpose is to empower a fulfilled life for our customers, partners, and communities. We ensure our team members have the flexibility and autonomy to make a meaningful difference every day and as Wodify grows we support our team members by providing clear steps to their own professional growth and development. Everything we do at Wodify stems from our culture. We are driven by our values which are:

• Lead Like a Business Owner
• Be Customer Obsessed
• Think Platform
• Commit & Deliver
• Champion Continuous Improvement

We strive to live these values every day in our interactions with each other, our customers, and our vendors and make sure that everyone feels empowered to hold each other accountable to them as well. So, if our message and culture resonate with you, check out our open positions and apply! And in the meantime, check out our culture videos and blog! Apply tot his job Apply To this Job