CRM Analyst

Saint Michael's College seeks a CRM Analyst to play a key role in enhancing the student experience through strategic use of data and technology. This pivotal position will manage and optimize the College's Slate environment and Colleague systems, partnering with departments across campus to streamline processes, strengthen communication, and ensure data integrity. Responsibilities include, but are not limited to:

• Configure, maintain and enhance Slate and Colleague to support institutional objectives.
• Build and manage forms, workflows, queries, automations, custom fields, reports, and dashboards.
• Plan, execute, and document testing for upgrades, integrations, and new implementations.
• Ensure data accuracy, security, consistency, and compliance within CRM systems.
• Identify and address technical business process needs to support operational and strategic goals.
• Collaborate with Admissions, Recruitment, Student Success, Advancement, and other stakeholders to gather and refine requirements.
• Develop and maintain clear documentation of business processes, user requirements, and technical specifications.
• Participate in cross-functional teams to design and implement process improvements and automation.
• Provide technical support and training for users across campus on CRM and integrated applications.
• Create and maintain training materials and user documentation to promote system adoption.
• Mentor less-experienced staff and foster a culture of data literacy and shared accountability.
• Partner with the Data & Analytics team to support system integrations and data exchange.
• Generate regular and ad hoc reports to support data requests, analysis, and institutional decision-making.
• Uphold institutional data governance, privacy, and security standards.

The salary range for this position is $60,000-$65,000. For the full job description, click here. We recognize that people assess their skills and experience differently. Studies have shown that some candidates may hesitate to apply for a position unless they feel they meet every qualification listed. However, many of the skills and responsibilities in this role can be developed on the job. If you believe you could bring value to our students and community and meet most of what we're looking for, we encourage you to apply. We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Benefits include health, dental, vision, employer-paid life and disability insurance, voluntary life, critical illness and accident insurance options, parental leave, flexible spending accounts (healthcare and dependent care), 401(k), generous paid time off, paid holidays, employee and dependent tuition benefits, employee and family assistance program, well-being programs and opportunities, discounted gym membership, paid volunteer time, use of the athletic facilities and the library, and countless opportunities to attend presentations, lectures, and other campus activities. Qualifications:

• Bachelor's degree in a related area and/or equivalent experience or training
• 3-4 years of relevant experience
• Experience with Technolutions Slate (CRM)
• Thorough knowledge of business and process analysis functions, IT systems, and data-management principles.
• Demonstrated proficiency with at least one enterprise CRM platform (e.g., Slate or Colleague) for system administration and configuration
• Excellent communication and interpersonal skills; ability to explain technical information to diverse audiences.
• Familiarity with Microsoft Office products
• Experience with Ellucian Colleague ERP Software and Slate integration is preferred

An offer of employment will be contingent upon the successful completion of credit and background checks. Application Instructions: Please be prepared to attach the following documents after clicking on Apply Now button:

• Resume/CV
• Cover Letter
• 3 Professional References

Review of applications will start immediately. The position will remain open until it filled. For a complete job description, benefits information, and to apply online, please visit: Saint Michael's College Careers. Apply tot his job Apply To this Job