Manager Clinic Practice Operations - Virtual Weight Management

About the position The Manager of Clinic Practice Operations for Virtual Weight Management is responsible for overseeing and ensuring efficient clinic operations, ensuring a high level of productivity and providing operational and technical direction. The role involves continual monitoring of the clinic's functioning, resolving problems, and revising operations as needed. The manager oversees all functions of the clinics including scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory, and clinical services. They serve as a liaison to corporate departments that provide and support these services. The manager partners with other market departments and leaders to assure quality patient services and overall patient satisfaction, and is responsible for the resolution of any patient concerns, complaints, and problems. Additionally, the manager supports the organization's mission, vision, values, and strategic initiatives, developing and implementing processes to ensure that established policies, goals, and objectives are achieved.

Responsibilities

• Oversees and ensures efficient clinic operations, ensuring a high level of productivity and providing operational and technical direction.
• Monitors the functioning of the clinic(s), resolves problems, and revises operations as needed.
• Oversees all functions of the clinics including scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory, and clinical services.
• Serves as a liaison to corporate departments that provide and/or support these services.
• Partners with other market departments and leaders to assure quality patient services and overall patient satisfaction.
• Responsible for resolution of any patient concerns, complaints, and/or problems.
• Supports the organization's mission, vision, values, and strategic initiatives.
• Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
• Establishes and maintains effective communication and working relationships with physicians and advanced practice professionals.
• Responsible for all provider relations including practice management, orientation, follow-up support, and problem resolution.
• Participates in community activities and in the development, implementation, and evaluation of business and market growth plans.
• Develops and administers policies and procedures to accomplish department-specific and organizational initiatives.
• Ensures compliance with all applicable local, state, and federal regulations and guidelines.
• Performs human resources responsibilities for staff including interviewing, selection, promotions, staff development, performance evaluations, and resolution of employee concerns.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct.

Requirements

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.
• Typically requires 5 years of experience in a health care facility, including experience in medical practice and clinic management.
• Includes 1 year of supervisory experience in managing staff and monitoring the budget and resources.
• Demonstrated leadership skills including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution.
• Excellent interpersonal, communication, and organizational skills.
• Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
• Intermediate computer skills including experience in using computer applications in a medical practice setting.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

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