[Remote] Field CTO, Americas
Note: The job is a remote job and is open to candidates in USA. Circles is a global technology company reimagining the telco industry with its innovative SaaS platform. The Field CTO serves as a technical visionary and trusted advisor to telecom customers, focusing on enabling the successful sale and adoption of the Circles’ software solutions while collaborating with various teams to drive customer satisfaction.
Responsibilities
- Act as the technical authority during customer engagements to showcase the company's BSS software capabilities
- Collaborate with sales teams to understand customer pain points and design tailored solutions that address their unique requirements
- Deliver compelling product demonstrations, technical presentations, and proof-of-concept (PoC) deployments
- Build and maintain strong relationships with CTOs, CIOs, and senior technical stakeholders at telecom operators
- Design end-to-end solutions that leverage the company’s BSS software to meet telco-specific challenges such as billing, revenue management, customer experience, and service provisioning
- Ensure proposed solutions align with customer infrastructure, regulatory requirements, and business goals
- Act as a technical strategist, identifying and recommending complementary technologies and partnerships to enhance the solution
- Stay up-to-date on telecommunications industry trends, regulatory changes, and emerging technologies like 5G, IoT, and cloud-native architectures
- Advise customers on BSS transformation strategies to remain competitive in an evolving telecom landscape
- Represent the company at industry events, webinars, and conferences, sharing thought leadership on best practices and future trends
- Work closely with implementation teams to ensure seamless deployment of BSS solutions and alignment with customer expectations
- Act as an advocate for the customer internally, ensuring feedback is communicated to product management for continuous improvement
- Provide escalation support for complex technical issues, ensuring timely resolution to maintain customer satisfaction
- Partner with product management to influence the development roadmap based on customer needs and market demand
- Collaborate with marketing teams to create technical content such as white papers, case studies, and solution briefs
- Mentor and train sales engineers and technical account managers to enhance their understanding of the company’s BSS offerings
Skills
- Deep understanding of BSS software solutions, including billing, CRM, revenue management, and service delivery platforms
- Strong knowledge of telecommunications networks and protocols (e.g., 5G, OSS/BSS integration, NFV, SDN)
- Proficiency in cloud computing platforms (AWS, Azure, Google Cloud) and containerization technologies (Kubernetes, Docker)
- Experience with APIs, microservices architecture, and integration with third-party systems
- Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
- Strong problem-solving abilities and a customer-centric mindset
- Leadership and the ability to influence cross-functional teams and senior executives
- 15+ years of experience in telecommunications, BSS software, or related fields
- Proven track record in pre-sales, solution architecture, or technical sales roles
- Experience working with major telecom operators or tier-1 vendors is highly desirable
Company Overview
- Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. It was founded in 2014, and is headquartered in Singapore, Central Region, SGP, with a workforce of 501-1000 employees. Its website is https://www.circles.life/.
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