[Remote] US-based -Sales Development Representative Mentor

Note: The job is a remote job and is open to candidates in USA. OpenClassrooms is seeking a high-performing Sales Development Representative Mentor to guide aspiring SDRs through their training programs. The role involves providing tailored mentorship, facilitating skill development, and supporting apprentices in mastering projects and sales cycles.

Responsibilities

• Mentorship: Accompany students with their training as you provide tailored guidance, constructive feedback, and exposure to challenging assignments to help students build core competencies and advance their careers.
• Core Skill Development and Validation: Guide students in acquiring and refining essential Sales Development Representative (SDR) skills, including customer outreach, interaction, sales pipeline management, and product demonstration. Conduct debriefs to formally validate student learning and provide constructive feedback.
• Project and Deliverable Mastery: Support apprentices through key projects—such as "Manage a Sales Pipeline with CRM Tools," "Handle Objections and Create Winning Outreach Campaigns," and "Prospect and Qualify High-Value Leads for Your Company"—while reviewing and providing feedback on diverse deliverables like personalized cold communications, CRM entries, product demo videos, and sales performance reports.
• SDR Role and Sales Cycle Expertise: Possess and leverage a deep, hands-on understanding of the SDR role (prospecting, cold calling, social selling, and qualification frameworks like BANT/MEDDIC) to teach apprentices the day-to-day tasks and how their work fits into the broader end-to-end sales cycle. Mentors will need to role-play conversations with students to help them improve their skills in active listening, finding pain points, and using sales frameworks.
• CRM and Tech Proficiency: Demonstrate mastery of common CRM software (e.g., Salesforce, HubSpot) and sales engagement tools, guiding students in best practices for updating lead statuses, verifying data accuracy, and creating detailed sales reports within the CRM system.
• Sales Campaign and Closing Support: Guide students through practical tasks like supporting sales campaigns, managing sales data and records. Students in the apprenticeship program will also focus on assisting more senior colleagues to close deals and track performance by reviewing critical documents such as sales contracts, quotation sheets, and performance reports.

Skills

• Substantial experience in the target occupation or a related field.
• A minimum of 3-5 years of progressive, long-term work-related skill and experience as a Sales Representative, Sales Engineer, Account Executive, or a similar role focused on technical or scientific products.
• Working with mid-to-large organizations in a sales capacity with experience in competitive industries using services like SaaS (Software as a Service).
• Demonstrated hands-on knowledge in the specific scientific or technical disciplines relevant to the account management, product or service sales industry.
• Demonstrate mastery of common CRM software (e.g., Salesforce, HubSpot) and sales engagement tools.
• Guide students in acquiring and refining essential Sales Development Representative (SDR) skills, including customer outreach, interaction, sales pipeline management, and product demonstration.
• Proven experience in training, supervising, or formally mentoring junior employees or students in a professional environment.
• A quiet/distraction-free workspace that has access to reliable internet connection, computer, speakers and webcam.
• Bachelor's Degree (Preferred B.S. or B.A.)
• An equivalent combination of extensive field experience and advanced technical certifications may be considered.

Company Overview

• OpenClassrooms is a European online education platform with more than 2 million members and fully online degrees. It was founded in 2013, and is headquartered in Paris, Ile-de-France, FRA, with a workforce of 201-500 employees. Its website is http://openclassrooms.com/.

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