24/7 Telemedicine Triage Nurse

Job Description

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Octiva Triage Nurse – Fluent Spanish Speaking Required Active Califonia RN license Required at time of Application Compact License Required Triage Nurse IMPORTANT: to complete your application, please complete the following Microsoft Form questionnaire. Not completing this form will disqualify you from the position. You may need to copy and paste the URL into your web browser. https://forms.office.com/r/YuVrDN1VzV Octiva Healthcare is a telemedicine company that provides 24/7/365 clinical support to patients in need of timely care and advice. Our mission at Octiva is to provide around-the-clock healthcare that meets the highest standards of clinical excellence and patient experience. We ensure our services are accessible from any location and in any language, embracing a culture of compassion, clear communication, and strict compliance to security. Our goal is to be a constant in our patients' lives, available 24/7, delivering care with a personal touch. The ideal candidate has a strong background in clinical nursing and outstanding patient communication skills. The Triage Nurse is a part of the clinical care team which includes nurses, advanced practice providers, and physicians. This position practices nursing via the telephone, utilizing your nursing skills and training , input from physicians, and approved telephone nursing guidelines and protocols. The functions of this position include electronic prescription refill, triage to the most appropriate level of care, providing nursing advice and self-care treatments, identifying resources, and performing nurse follow-up activities. All duties and responsibilities fall within departmental and organizational guidelines and are within the scope of practice as defined by the Board of Registered Nursing and in compliance with state laws and medical nursing standards of care. Essential Functions and Responsibilities:

• Evaluate patients on the telephone, offer nursing advice, and triage to the appropriate level of care, including referral to an emergency room or local urgent care, transfer to our own telemedicine provider, or scheduling an appointment with their regular physician.
• Perform telephonic evaluation of each patient with symptoms to determine the risk of serious illness or injury, and the appropriate next step in care.
• Follow clinical protocols and guidelines implemented by Octiva Healthcare and/or our partner clinics.
• Access patient’s medical chart through each clinic’s Electronic Medical Record in order to review needed information and to document treatment plan and advice provided.
• Perform all other duties as required or assigned.Qualifications:

Education:

• Graduate of accredited school of nursing required.
• BSN preferred.
• On-the-job training in triage

Experience:

• Two to five years of practical RN experience; outpatient experience preferred.
• One to two years of practical experience in a physician’s office or medical office setting preferred.
• Telehealth experience strongly preferred.

Performance Requirements: Knowledge:

• Knowledge of telephone-based clinical assessment techniques
• Knowledge of medical practice telephone triage
• Knowledge of medical symptomology and what constitutes urgent/emergent care
• Knowledge of medical terminology and abbreviations
• Professional knowledge of clinical nursing protocols

Skills:

• Skill in using a variety of EMRs
• Skill in using computerized medical information database during evaluation as guide to appropriate decision
• Skill in making triage decisions and responding quickly and calmly in emergency situations

Other Requirements:

• Fluent in Spanish and English, written and verbal
• Compact RN License

Reports To: Octiva Director of Clinical Services Hours of Operation: The organization is operational 24/7/365. Day and evening shifts available on weekdays and weekends. EEO Statement At Octiva, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. Job Type: Full-time and Part-time IMPORTANT: to complete your application, please complete the following Microsoft Form questionnaire. Not completing this form will disqualify you from the position. You may need to copy and paste the URL into your web browser. https://forms.office.com/r/YuVrDN1VzV Job Types: Full-time, Part-time Pay: $35.00 - $37.00 per hour Benefits:

• Paid time off

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