[Remote] Product Manager, Healthcare SaaS - Patient Support (Remote)
Note: The job is a remote job and is open to candidates in USA. AssistRx is a leading healthcare technology company dedicated to accelerating patient access to life-changing therapies. They are seeking a strategic, customer-centric Product Manager to lead the evolution of their patient support program solutions for pharmaceutical and biotech clients, focusing on improving patient access and satisfaction.
Responsibilities
- Develop and execute a clear product roadmap for PSP-related capabilities—including services, data workflows, and digital engagement tools.
- Align product initiatives with evolving client needs, regulatory requirements, and market trends in patient access and support services.
- Partner with commercial teams, clients, and operations to deeply understand PSP workflows, pain points, and success metrics.
- Conduct competitive intelligence and market analysis to support product differentiation and value-driven positioning.
- Collaborate with engineering, UX/UI, data science, operations, and clinical teams to deliver scalable, secure, and intuitive product features.
- Work closely with legal, compliance, and privacy stakeholders to ensure adherence to HIPAA, GDPR, and industry-specific regulatory standards.
- Own the full product lifecycle—from ideation and requirements definition through development, launch, and ongoing optimization.
- Monitor product performance, adoption, patient outcomes, and client satisfaction to drive continuous innovation.
- Support client onboarding and implementation by translating business requirements into product configurations and enhancements.
- Serve as the product subject matter expert during client meetings, workshops, and advisory discussions.
- Work effectively within Agile/Scrum teams, contributing to sprint planning, backlog prioritization, and iterative roadmap delivery.
- Write clear, concise user stories, acceptance criteria, and business requirements that translate complex needs into action.
- Utilize product management tools (Jira, Confluence, Aha!, Productboard) to manage roadmaps, documentation, and communication.
Skills
- Bachelor's degree in life sciences, business, data analytics, or related field.
- 5+ years of product management experience in B2B SaaS, healthcare technology, or tech-enabled services.
- Experience in life sciences, healthcare delivery, pharmaceutical services, or patient support programs.
- Familiarity with PSP workflows: hub services, copay programs, prior authorization, benefits investigations, nurse support.
- Strong understanding of data privacy, compliance, and interoperability standards (HIPAA, HL7, FHIR, GDPR).
- Demonstrated success working in Agile/Scrum environments.
- Excellent communication, stakeholder engagement, and analytical skills.
- Master's degree in business, life sciences, healthcare administration, or related field.
- Experience working with pharmaceutical manufacturers, hub providers, or specialty pharmacies.
- Exposure to digital health tools (patient portals, apps, engagement platforms).
- Knowledge of EMR/EHR integrations, claims data, and real-world evidence (RWE).
- Experience creating outcomes dashboards or patient journey analytics.
- Experience supporting AI-driven workflows or automation tools.
- Consulting or client-facing implementation experience
Benefits
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
- Opportunity to impact patient outcomes through data-driven healthcare technology.
- Collaborative and mission-driven culture that values innovation and continuous learning.
- Access to cutting-edge cloud technologies and modern data engineering tools.
- Competitive compensation, comprehensive benefits, and career growth opportunities
Company Overview
- AssistRx, Inc provides healthcare information technology solutions to the Specialty Pharmaceutical distribution channel. It was founded in 2009, and is headquartered in Orlando, Florida, USA, with a workforce of 501-1000 employees. Its website is http://assistrx.com.
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