Senior Consultant, Continuous Improvement

About the position As a Senior Consultant, Continuous Improvement (CI), you will be responsible for working on a team with other Strata Advisory Service team members to implement, to adopt and to optimize our Continuous Improvement software and related services offerings driving best practices in Cost and Quality Improvement for our clients. In this role, you will apply proven consulting and services skillsets to establish post implementation success specific to, but not limited to, cost reduction strategies. This includes assessing a client's 'readiness' from a process and governance perspective to adequately use and adopt the software solution. You will be comfortable in designing, implementing, and potentially managing comprehensive cost reduction and margin management programs leveraging not only the Continuous Improvement module, but all solutions across the StrataJazz platform. You will work with a team of advisory service professionals in implementing and optimizing Strata software solutions for multiple healthcare providers across the country. Implementation includes defining user requirements, configuring the system to meet requirements, validating functionality, and testing key features and outputs of the software. You will help clients define their business and technical requirements for the software and gain the experience necessary to work with clients as a trusted advisor to implement best practices in their financial management and performance improvement processes. Collaboration with consultants of other solutions, product management, and engineering will be essential to develop and refine the StrataJazz® Continuous Improvement tool. You will utilize financial, business, and organization data to develop effective analyses and communicate complex findings. Leading onsite and web-based client training to promote strong system utilization, user adoption, and significant cost savings will be part of your responsibilities. You will identify project risks, communicate proactively, and collaborate with both clients and internal resources to resolve risks and mitigate issues. Measuring and communicating the outcome of software implementations at client sites will be crucial. You will continue to work with clients post go-live to coordinate updates, the latest functionality, and promote new feature adoption. Working in an Agile environment for building and implementing high quality, feature-rich software will be expected. You will use SQL and Strata implementation tools to deliver on client expectations for software implementation and optimization projects. Additionally, you will gain exposure to sales related activities through helping secure additional service engagements to support clients with their margin programs and strategizing to secure license renewals for the product.

Responsibilities

• Implement and optimize Continuous Improvement software and related services offerings.
• Assess a client's readiness from a process and governance perspective.
• Design, implement, and manage cost reduction and margin management programs.
• Define user requirements and configure the system to meet those requirements.
• Validate functionality and test key features and outputs of the software.
• Help clients define their business and technical requirements for the software.
• Collaborate with consultants of other solutions, product management, and engineering.
• Utilize financial, business, and organization data to develop effective analyses.
• Lead onsite and web-based client training.
• Identify project risks and collaborate with clients and internal resources to resolve them.
• Measure and communicate the outcome of software implementations.
• Continue to work with clients post go-live to coordinate updates and promote new feature adoption.
• Work in an Agile environment for software development.
• Use SQL and Strata implementation tools for client projects.
• Assist in securing additional service engagements and strategizing for license renewals.

Requirements

• 5+ years of relevant experience in healthcare consulting, healthcare finance, or a comparable role.
• Demonstrated interest in providing a world class level of client service.
• Understanding of financial concepts and/or clinical workflows.
• Ability to efficiently analyze data to provide meaningful insights.
• Project management skills.
• Ability to respond to client needs as they arise.
• Strong self-motivation and the ability to work effectively with limited guidance.

Nice-to-haves

• Lean/Six Sigma certification (e.g., Green or Black Belt).
• Professional and/or academic background in SQL and relational database concepts.

Benefits

• Comprehensive benefits package including retirement benefits.
• Health and welfare benefits.
• Paid time off.
• Parental leave.
• Life and accident insurance.
• Other voluntary and well-being benefits.

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