Practice Manager (Healthcare Client Strategist)

Company Description

Who is Authenticx? Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise. What do we offer our team members?

• A culture based on our core values of Authenticity, Courage and Having Fun
• A collaborative environment that supports your personal and professional development
• Remote/virtual working flexibility
• Free health insurance options
• Comprehensive benefits - medical, vision, dental, life, and disability insurance
• HSA and FSA plans
• 401(K)
• Unlimited vacation time
• Generous paid holidays, sick leave, and parental leave
• Perks at Work membership for discounts on shopping, travel and much more

Job Description

As the Practice Manager, you will serve on our Client Strategy team and be responsible for the following:

• Serving as a strategic account manager for healthcare clients - especially pharmaceutical and payer companies.
• Evaluating qualitative and quantitative data (the interactions between our clients and their customers/patients) to help our clients make more informed business decisions.
• Having a continuous finger-on-the-pulse of program production, trends, budget and goals to help drive client outcomes.
• Understanding and utilizing the Authenticx software platform and staying current on new features, best practices, etc.
• Collaborating with other Authenticx teams to ensure our work is completed with the highest standards while achieving client objectives.
• Serving as an internal and external communicator - facilitating meetings, setting agendas, maintaining project timelines and ensuring all stakeholders are aligned.
• Continually honing a positive relationship with healthcare clients and always keeping client needs and desired outcomes at the forefront of everything we do.

Qualifications

Our ideal Practice Manager will possess the following qualifications:

• High internal motivation.
• Desire to be part of something that is bigger than yourself.
• Thrive on working with people and know that trust is at the heart of building positive and productive relationships.

Past clients and colleagues might describe you as:

• Objective—you see things as they actually are.
• Calm under pressure—you understand what needs to be done and are confident in your ability to manage successfully.
• Juggler—you can manage a lot of responsibilities without missing a beat.
• Engaging—you have a positive and can-do disposition that inspires confidence.
• Clear communicator—you effectively use words, both oral and written, to communicate in a concise, yet friendly, manner.
• Responsive—you respond to client needs with a sense of urgency and demonstrate excellent judgment with how/what/when to respond.
• Leader—formally or informally, you know how to leverage the talent around you to deliver the best outcomes for clients.

Minimum Qualifications:

• Bachelor’s degree in Business, Healthcare, Informatics, or other relevant fields - equivalent combination of education and experience accepted in lieu of a bachelor's degree.
• 5+ years of healthcare experience - ideally working for/with pharmaceutical or health insurance/payer companies.
• Experience in a business-to-business (B2B) client-facing role supporting healthcare companies is preferred.
• Strong data synthesis experience involving the interpretation and analysis of qualitative and quantitative data.
• Extensive experience preparing and delivering complex presentations to internal and/or external stakeholders.
• Strong interpersonal skills and experience serving as a liaison and leading cross-functional projects.
• Software-as-a-Service (SaaS) experience preferred.
• Project management experience - project management certification is preferred.
• Well-organized, with a high attention to detail and ability to prioritize.
• Proficiency with MS Office.
• Understanding of web applications with a desire to learn new technologies.

Additional Information

• This is a remote/virtual position. Occasional on-site working may be expected, based on location.
• You must reside in the USA.
• You must be authorized to legally work in the USA without requiring employment visa sponsorship, now or in the future.
• Minimal travel is expected.

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