Experienced Customer Service Support Representative – Remote Opportunity at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy building strong relationships with clients and colleagues alike? If so, we invite you to join blithequark's Client Services Team as a Customer Service Support Representative. In this remote role, you'll have the opportunity to work from the comfort of your own home, providing top-notch support to our valued clients while advancing your career in a dynamic and supportive team.
About blithequark
blithequark is a leading organization in the industry, dedicated to providing innovative solutions and exceptional service to our clients. Our commitment to quality, integrity, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a member of our Client Services Team, you'll be part of a talented and diverse group of professionals who share a passion for delivering outstanding results and exceeding client expectations.
Key Responsibilities
As a Customer Service Support Representative at blithequark, you'll play a critical role in providing exceptional service to our clients, both internal and external. Your key responsibilities will include:
- Building strong relationships with other team members and departments, providing excellent internal customer service to optimize service to all external clients
- Providing professional and courteous customer service to external customers via phone and email
- Answering customer inquiries, researching issues, and providing effective resolutions to client issues and concerns in a timely manner (supply orders, billing questions, account set up, testing questions, specimen inquiries, etc.)
- Documenting issues, action steps, and outcome of customer inquiries
- Documenting and processing change requests promptly and efficiently
- Following all SOP's and team procedures to ensure accuracy and regulation compliance
- Assisting with large projects and meeting deadlines
- Making outbound calls to existing customers providing them with information about new products and services
Requirements
To succeed in this role, you'll need to possess the following qualifications and skills:
- High School Diploma required, Bachelor's degree preferred
- 2+ years previous customer service experience, laboratory or healthcare preferred
- Excellent communication and interpersonal skills, including written, verbal, and listening skills
- Confident in multitasking and quickly adapting to changing priorities
- Proven ability and desire to provide exceptional customer service
- Ability to present a professional image via phone, with superb phone etiquette skills
- Excellent problem resolution skills
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team in a fast-paced environment
- Proficient computer skills, including CRM systems, Microsoft Office Suite, and other office software
Work Schedule and Compensation
As a remote Customer Service Support Representative, you'll enjoy a flexible work schedule, with a standard workday from Monday to Friday, 9:30am – 6pm CST. During the 4-6 week training period, your schedule will be approximately 8am – 4:30pm CST. Your compensation will be $20 – $23 per hour, with opportunities for career growth and advancement.
Benefits
As a valued member of the blithequark team, you'll be eligible for a comprehensive benefits package, including:
- Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only
Equal Opportunity Employer
blithequark is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. We encourage all qualified applicants to apply.
Accessibility and Accommodations
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at blithequark Accessibility.
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Apply Now!
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity at blithequark. Click the link below to submit your application and take the first step towards a rewarding career with our team. Apply Job! Apply for this job