Experienced Customer Experience Associate – Remote Opportunity to Revolutionize Healthy Aging

Are you passionate about empowering older adults to live healthier, more active lives? Do you have a knack for building strong relationships and delivering exceptional customer experiences? If so, we invite you to join blithequark, a pioneering healthy aging platform, as a Customer Experience Associate. In this full-time remote role, you'll play a vital part in helping us achieve our mission of making personalized, evidence-based exercise programs accessible to every aging adult. About blithequark blithequark is a leading healthy aging platform that offers innovative, clinically sound exercise programs designed to prevent falls, reduce musculoskeletal pain, and increase physical activity levels among Medicare members. Backed by top investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures, we're committed to revolutionizing the way older adults approach healthy aging. Our platform is built on a foundation of empathy, expertise, and a passion for delivering exceptional customer experiences. Your Role at blithequark As a Customer Experience Associate, you'll be a key member of our Member Experience Team, responsible for conducting high-volume outreach to new and existing members to increase enrollment and program completion rates. Your primary objectives will be to:

Key Outcomes

* Actively conduct outreach via phone, text, and email daily to engage with members and promote our programs * Successfully complete >100 outbound calls a day, ensuring timely and effective communication with members * Enroll 25% or more of all connected leads, driving program adoption and member satisfaction * Achieve a 25% or more program completion rate within 1 week of an engagement outreach, demonstrating the effectiveness of our programs * Maintain a customer satisfaction score of 92% or higher, reflecting our commitment to delivering exceptional experiences Essential Skills and Qualifications To excel in this role, you'll need: * 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach * Effective communication skills, including empathy and active listening, to showcase the value proposition of our technology product and program * Experience working with Customer Service Tools, such as CRMs (we use Insightly CRM and HubSpot) and other relevant software * Organization and attention to detail, with the ability to prioritize and handle a high volume of work while maintaining quality interactions * Critical thinking skills, with the ability to quickly understand and absorb new information and apply previous experiences in new contexts Preferred Qualifications While not required, we welcome candidates with experience in roles that involve direct daily interactions with older adults, such as: * Senior living community staff * Fitness instructors * Patient advocates or coordinators * Member-facing roles within digital health startups Our Commitment to Inclusion At blithequark, we believe that our people are the key to achieving our mission. We're dedicated to building an inclusive environment that enables everyone to do their best work. We deliberately hire people from all walks of life, including, but not limited to, race, gender identity, sexual orientation, and disability status. If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you. Compensation and Benefits We're committed to an inclusive, consistent, and equitable approach to compensation. This position will earn between $20.00-$22.00/hour, plus an annual bonus. The exact salary will depend on your relevant and transferable experience. Additionally, you'll enjoy a range of benefits, including: * Flexible remote work arrangements * Opportunities for professional growth and development * A dynamic, inclusive work environment * Competitive compensation and benefits package Ready to Join the blithequark Team? If you're passionate about healthy aging, customer experience, and making a meaningful impact, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job