Marketing Principal, Customer Experience Technology - LTL/Freight at blithequark
Are you a seasoned marketing professional with a passion for driving customer experience transformations? Do you have a knack for developing and executing innovative marketing strategies that propel businesses forward? If so, we invite you to join blithequark as our Marketing Principal - Customer Experience Technology, where you'll play a pivotal role in shaping the future of our Customer Experience Tools.
About blithequark
blithequark is a leading innovator in the logistics and transportation industry, dedicated to revolutionizing the way goods move around the world. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. As we continue to grow and evolve, we're seeking talented professionals like you to join our team and help us achieve our vision.
Job Summary
As our Marketing Principal - Customer Experience Technology, you'll be responsible for leading the development and execution of marketing strategies that drive customer experience improvements across various customer segments throughout the shipment journey. You'll work closely with cross-functional teams to identify business requirements, develop project plans, and implement solutions that meet the needs of our customers. Your expertise in marketing disciplines, project management, and information analysis will be essential in driving business growth and customer satisfaction.
Key Responsibilities
* Develop and execute marketing strategies that drive customer experience improvements across various customer segments throughout the shipment journey
- Lead project activities and consult across multiple project teams to identify business requirements needed for impacted systems
- Provide expert-level analysis in several marketing disciplines, including computer-generated modeling
- Recommend project budgets and forecasts anticipated budget spending
- Coach others in less senior positions to develop their skills and expertise
- Perform other duties as assigned
Minimum Qualifications
* Master's Degree/equivalent in marketing, finance, computer science, or related business discipline
- Five (5) years' experience in marketing, advertising, sales administration, or related discipline
- Experience leading complex and interrelated initiatives in a corporate environment
- Directly related advanced degrees may offset experience requirements
- Directly related experience may offset degree requirements
Knowledge, Skills, and Abilities
* Knowledge of the broad application of advanced principles, theories, concepts, and techniques in marketing disciplines, project management, information analysis, and computer-generated modeling
- Excellent human relations and communication/presentation skills
- Advanced organizational, quantitative, and analytical skills, including experience in database marketing and computer-generated modeling
- Customer-focused orientation
Preferred Qualifications
* Experience with customer service telephony, call routing, personalized self-service tools, leading tech projects, new platform evaluations, and integrations
- Experience creating differentiation through new digital platforms to drive growth and customer experience improvements across various customer segments throughout a shipment journey
- Understanding of LTL customer needs
- Strong communication skills, ability to collaborate effectively across technical and non-technical teams
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from anywhere, excluding AK, HI, and US territories. Desired locations include Memphis, TN, or Harrison, AR. Depending on your location, you may be required to work at a blithequark Campus location several times per week. Our company culture values innovation, collaboration, and employee development. We offer a dynamic and inclusive work environment that encourages creativity, growth, and success.
Compensation and Benefits
We offer competitive compensation and benefits, including:
- US Pay Range: $7,094.23/month - $12,533.14/month
- Health, vision, and dental insurance
- Retirement plan
- Tuition reimbursement
- Additional pay, premiums, or bonus potential
Equal Employment Opportunity
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations and Accessibility
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations should contact [email protected].
E-Verify Program Participant
Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-Verify Notice (bilingual)
- Right to Work Notice (English) / (Spanish)
Apply Now
If you're a motivated and experienced marketing professional looking for a new challenge, we invite you to apply for the Marketing Principal - Customer Experience Technology role at blithequark. Click the link below to submit your application: Apply Job! Apply for this job