Experienced Customer Service Representative – Delivering Exceptional Support and Building Strong Relationships with Clients at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being an innovative ideas and solutions company, dedicated to helping our customers achieve their goals through exceptional packaging solutions. As a leader in the corrugated packaging industry, we strive to provide the highest level of customer service, operational excellence, and environmental responsibility. With approximately 15,000 team members across over 100 locations in the United States, we are committed to meeting the local needs of our customers and exceeding their expectations. Our mission is built on the core values of People, Customers, and Trust, and we are seeking a talented Customer Service Representative to join our team and contribute to our continued success.

Job Overview

The Customer Service Representative plays a vital role in delivering superior service to our customers, responding to inquiries, resolving complaints, and ensuring seamless communication between our customers and internal teams. As a key member of our customer service team, you will be responsible for providing exceptional support, building strong relationships with clients, and driving customer satisfaction. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity at blithequark.

Key Responsibilities

• Receive, process, and track assigned orders through to scheduling, ensuring timely and accurate delivery
• Consult with internal departments to ensure order completeness, on-time delivery, and accurate invoicing
• Communicate significant information regarding customer accounts and orders to internal departments, including Sales Representatives
• Coordinate customer requests for product specifications, availability, shipping, quotations, and estimates, samples
• Serve as a link between the customer and design, sales, and production teams to meet customer requirements
• Maintain organized customer files and investigate and resolve customer complaints, including billing issues
• Manage on-hand inventory levels, reconcile to customer orders, forecast, and just-in-time schedules, including taking physical inventory at month-end

Requirements and Qualifications

To be successful in this role, you will need to possess a combination of education, experience, and skills that align with our company's values and mission. The basic requirements for this position include:

• Education equivalent to a high school diploma
• Two years of previous work experience in a customer service role, with experience handling customer orders on an order entry system and maintaining strong positive customer business relationships
• Strong working knowledge of computer systems, including experience with Microsoft Word, Excel, and Outlook

Preferred requirements include:

• Associate's degree or college business coursework
• Previous experience using an automated order entry system
• Previous experience in the manufacturing sector, containerboard, and corrugated packaging industry

Knowledge, Skills, and Abilities

The ideal candidate will possess a unique blend of skills, knowledge, and abilities that enable them to deliver exceptional customer service and build strong relationships with clients. These include:

• Strong attention to meeting and exceeding customer expectations
• The ability to network and build relationships with individuals of various experience and corporate positions
• Strong active listening and evaluating skills
• Strong analytical skills, with the ability to handle detail-oriented tasks and review multiple documents and reports
• Able to work in a fast-paced, deadline-oriented environment and handle multiple requests simultaneously
• Above-average written and verbal communication skills, with the ability to communicate to multiple audiences and purposes
• Strong organizational skills, with the ability to handle numerous details, deadlines, and requests

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development opportunities, mentorship, and career advancement possibilities. We believe in investing in our people and providing them with the tools and resources needed to succeed in their roles and advance in their careers.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and collaborative, with a strong focus on teamwork and open communication. We value diversity, equity, and inclusion and are committed to creating a workplace culture that is respectful, supportive, and inclusive of all employees. As a blithequark team member, you will be part of a community that is passionate about delivering exceptional customer service, driving innovation, and making a positive impact on the environment.

Compensation and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks that recognize and reward your contributions to our company's success. Our benefits package includes:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, building strong relationships, and driving customer satisfaction, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will be part of a talented team that is dedicated to making a positive impact on our customers, our community, and the environment. Join us and become part of a company that values its employees, invests in their growth and development, and rewards their contributions to our success. Apply today and take the first step towards an exciting and rewarding career at blithequark!