Lead Digital Customer Growth – Business Online Sales Strategist at blithequark

Join blithequark, a global leader in communications and technology, and reimagine the future of connectivity and customer experiences. Our Consumer Technology Experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter.

About blithequark

As a pioneer in the industry, blithequark has been connecting families, communities, and businesses for nearly 150 years. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, we create connections that change the world. At blithequark, we empower our employees to go above and beyond, making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.

Job Summary

We are seeking an experienced and innovative Lead Digital Customer Growth – Business Online Sales Strategist to drive digital customer growth across blithequark's business digital ecosystem. As a key member of our Consumer Technology Experience team, you will lead the development and execution of digital strategies that require human assist, align traffic and lead routing to maximize total digital sales volume, and drive customer experience and operational efficiency.

Key Roles and Responsibilities

### Digital Strategy and eCommerce Coordination

• Collaborate with digital and cross-functional partners to develop and execute strategy for digital interactions that require a human assist.
• Align traffic and lead routing to maximize total digital sales volume, drive customer experience, and improve operational efficiency across the landscape.
• Ensure seamless integration across desktop, mobile web, and app platforms.
• Manage online launch rollouts, product management, and online offer development to ensure a coordinated and effective customer experience that drives revenue and customer satisfaction.

### Demand and Traffic Strategy

• Lead and optimize digital demand and traffic routing in close partnership with marketing teams, prioritizing converged customer growth.
• Collaborate with technology and care teams to enhance site performance and reduce fraudulent activity while focusing on demand generation.

### Customer Journey and Experience Management

• Understand digital audiences and personas to guide customer journeys effectively, ensuring coordinated touchpoints that offer blithequark products and features at the right times.
• Ideate, develop, and advocate for initiatives on product and technology roadmaps, such as converged customer buy flows and enhanced cross-selling capabilities.
• Partner closely with technology, product, and marketing teams to prioritize and execute these digital initiatives.

### Technology and Innovation

• Lead a test & learn mindset, adopting structured hypothesis-driven rapid learning.
• Identify key problems or opportunities across digital and partner with design and technology teams to align on a clear path forward.
• Focus on key trends and growth drivers such as personalization and scalable AI use cases.
• Drive platform technology enhancements to ensure robust, scalable, and secure digital infrastructure that supports seamless customer experiences and integrates with emerging technologies.

### Data Analytics and Optimization

• Utilize advanced analytics to gather insights on customer behavior and performance metrics.
• Collaborate with analytics teams to interpret data, identify trends, and optimize digital strategies.
• Implement data-driven decision-making processes to enhance customer journeys, improve site performance, and drive digital sales growth across blithequark's ecosystem.

Job Contribution

As an experienced professional, you will be recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. You will lead significant projects with strategic autonomy, influencing executive decisions, and mentor less experienced staff. Your long-term plans will impact the organization, and you will frequently collaborate with senior leadership.

Location and Work Environment

This position requires office presence of a minimum of 5 days per week and is located in Dallas, TX or Bothell, WA. We offer a dynamic and collaborative work environment that fosters innovation and growth.

Education and Experience

* Bachelor's degree (BS/BA) desired.

• 5+ years of related experience.
• Certification is required in some areas.

Compensation and Benefits

Our Lead Digital Customer Growth – Business Online Sales Strategist earns between $143,800 - $215,800 USD Annual. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. We offer a comprehensive benefits package, including:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone

Equal Opportunity Employer

blithequark is an equal opportunity employer and will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to Close the Deal on a Career with blithequark?

Apply today and join our team of innovators and leaders who are shaping the future of connectivity and customer experiences. Apply for this job