Experienced Customer Service Representative/Inside Sales Representative - HVAC Industry Expert
Are you a highly motivated and results-driven professional with a passion for delivering exceptional customer service and driving sales growth? Do you have a strong background in the HVAC industry and a proven track record of success in sales and customer service? If so, we encourage you to apply for the Customer Service Representative/Inside Sales Representative position at blithequark, a leading provider of innovative HVAC solutions.
Why Join blithequark?
At blithequark, we are committed to providing our employees with a dynamic and supportive work environment that fosters growth, learning, and success. As a valued member of our team, you can expect:
- Competitive compensation and benefits: Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a 401(k) plan and paid time off.
- Opportunities for career growth and development: We offer ongoing training and development programs to help you advance your career and achieve your goals.
- Collaborative and inclusive culture: Our team is dedicated to providing exceptional customer service and working together to achieve our goals.
- Global reach and opportunities: As a member of the blithequark team, you will have the opportunity to work with customers and colleagues from around the world.
Job Summary:
We are seeking an experienced Customer Service Representative/Inside Sales Representative to join our team at our Wesley Chapel, FL branch. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through proactive communication, product knowledge, and technical expertise. If you have a passion for the HVAC industry and a proven track record of success in sales and customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
* Sales and Customer Service: Provide exceptional customer service to both new and existing customers, responding to inquiries, resolving issues, and driving sales growth through proactive communication and product knowledge.
- Order Processing and Fulfillment: Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy and timely delivery.
- Product Knowledge and Recommendations: Stay up-to-date on the latest HVAC products and technologies, recommending alternate products based on cost, availability, or specifications as needed.
- Communication and Collaboration: Collaborate with internal teams, including manufacturing, sales, distribution, and vendors, to ensure timely delivery and resolve any issues that may arise.
- Training and Development: Train new customer service/inside sales representatives and participate in ongoing training and development programs to stay up-to-date on the latest industry trends and technologies.
- Customer Satisfaction and Feedback: Periodically reach out to customers to determine satisfaction with our products and services, using feedback to improve our offerings and processes.
Essential Qualifications:
*
6+ years of progressive sales experience
in the HVAC industry, with a proven track record of success in sales and customer service.
Extensive knowledge of HVAC equipment and products
, including technical specifications, features, and benefits.
Excellent communication and interpersonal skills
, with the ability to effectively communicate with customers, colleagues, and internal teams.
Strong problem-solving and analytical skills
, with the ability to troubleshoot and resolve complex issues.
Ability to work in a fast-paced environment
, with a high level of attention to detail and accuracy.
High school diploma or GED equivalent
, with some college preferred.
Preferred Qualifications:
*
HVAC certification
, such as NATE or R-410A.
Experience with CRM software
, such as Salesforce or Microsoft Dynamics.
Knowledge of industry trends and technologies
, including energy efficiency, sustainability, and emerging technologies.
Work Environment:
* Wesley Chapel, FL branch: Our branch is located in the heart of Wesley Chapel, FL, with easy access to major highways and amenities.
- Collaborative and inclusive culture: Our team is dedicated to providing exceptional customer service and working together to achieve our goals.
- Global reach and opportunities: As a member of the blithequark team, you will have the opportunity to work with customers and colleagues from around the world.
How to Apply:
If you are a motivated and results-driven professional with a passion for delivering exceptional customer service and driving sales growth, we encourage you to apply for the Customer Service Representative/Inside Sales Representative position at blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity:
blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job