Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at blithequark

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two calls are the same? If so, we invite you to join the blithequark team as an Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO). In this role, you will be at the forefront of our business and government customer service operations, working remotely from the comfort of your home office to provide top-notch support to our clients.

About blithequark

At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a company that values innovation, creativity, and impact, and we're committed to driving positive change in the world. If you're looking for a place where you can share your ideas freely, learn, grow, and thrive, then blithequark is the perfect fit for you.

What You'll Be Doing

As an Experienced Customer Service Coordinator – BGCO, you will be responsible for delivering exceptional customer experiences to our business and government clients. Your primary responsibilities will include:

• Growing our business within existing accounts by building strong relationships with our customers and identifying opportunities for upselling and cross-selling.
• Asking questions, listening intently, and identifying what the customer really needs to provide personalized solutions.
• Troubleshooting problems and resolving a range of customer issues related to device(s), billing, and/or service concerns.
• Selling the value of blithequark solutions and increasing company revenue by promoting and selling products and services.
• Being solution-oriented and proactive, providing first call resolution and eliminating repeat calls and unnecessary transfers.
• Delivering efficient customer support on large accounts using web-based tools.

What We're Looking For

We're looking for problem solvers who lead with empathy and are motivated by change. If you're a customer service professional with a passion for delivering exceptional experiences, then we want to hear from you. You'll need to have:

• A Bachelor's degree or one or more years of work experience.
• One or more years of customer service and/or sales experience.
• The ability to meet all home office requirements.
• Willingness to work a flexible work schedule including evenings and weekends.

Even better if you have one or more of the following:

• College degree.
• Experience with facilitation and communication across all levels of the organization.
• Experience resolving customer issues, billing, and/or handling product Q&A.
• Experience promoting and/or selling products and services.
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies.
• One or more years of technical support experience.
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment.
• Technical acumen and interest in learning new technologies.

Where You'll Be Working

In this remote role, you'll work from home with occasional in-person trainings and meetings. You'll need to have a private workspace free of distractions to set you up for success. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.

Why Join blithequark?

At blithequark, we offer a range of benefits and perks that make us a great place to work. These include:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Flexible work schedule and remote work options.
• Collaborative and supportive team environment.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technology and tools.
• Opportunities for professional development and training.

How to Apply

If you're a customer service professional with a passion for delivering exceptional experiences, then we encourage you to apply for this role. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

Equal Employment Opportunity

blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

Scheduled Weekly Hours

40 hours per week.

Apply Now

Ready to join the blithequark team? Apply now and take the first step towards a rewarding career in customer service. Apply for this job