Experienced Customer Service Consultant – Aetna Answer Team at blithequark

As a Customer Service Consultant for the Aetna Answer Team at blithequark, you will be an integral part of a dynamic team that is revolutionizing the way healthcare is delivered. In this role, you will serve as a vital point of contact within a client-facing team in a call center environment, responding to a variety of client service requests and issues. Your primary responsibility will be to deliver exceptional customer service, utilizing your problem-solving skills to address client concerns effectively and efficiently.

About blithequark

blithequark is a leading healthcare organization that is dedicated to transforming the culture of healthcare delivery, making it more personal, convenient, and affordable for all clients. Our team is passionate about providing high-quality service to clients, and we are committed to delivering on our promise of human-centric healthcare. As a Customer Service Consultant, you will be part of a team that is making a real difference in the lives of individuals seeking assistance with their healthcare needs.

Responsibilities

As a Customer Service Consultant, your key responsibilities will include:

• Responding to client service requests and issues in a call center environment, utilizing your exceptional customer service skills to address client concerns effectively and efficiently.
• Delivering first-call resolution for 90-95% of inquiries, accurately identifying, researching, and resolving issues based on initial client communication.
• Providing support for enrollment and billing inquiries, commissions, technical support, and group administration, utilizing your problem-solving skills to address complex issues.
• Demonstrating exceptional customer service skills in all interactions with clients, ensuring that every client interaction is a positive and memorable experience.
• Utilizing problem-solving skills to address and resolve client concerns effectively, developing technical acumen to aid in resolving more complex issues.

Requirements

To be successful in this role, you will need to possess the following qualifications:

• High School Diploma or GED equivalent required.
• Prior call center experience is required, with a proven track record of delivering exceptional customer service.
• Experience in process improvement and root-cause analysis methodologies is preferred, as is the capability to develop technical acumen.
• Strong client-facing orientation is essential, as is the ability to demonstrate exceptional customer service skills in all interactions with clients.
• Demonstrated problem-solving skills are necessary, as is the ability to work effectively in a fast-paced environment.

Nice-to-Haves

While not essential, the following qualifications would be beneficial in this role:

• Experience in healthcare or a related field.
• Knowledge of Aetna or similar healthcare products.
• Certification in customer service or a related field.

Benefits

As a valued member of the blithequark team, you will be eligible for a range of benefits, including:

• Medical insurance coverage.
• Dental insurance coverage.
• Vision insurance coverage.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance.
• Short-term and long-term disability benefits.
• Well-being programs.
• Education assistance.
• Free development courses.
• CVS store discount.
• Discount programs with participating partners.
• Paid Time Off (PTO).
• Paid holidays throughout the calendar year.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Service Consultant, you will have access to a range of learning and development opportunities, including:

• Ongoing training and development programs.
• Mentorship and coaching.
• Opportunities for career advancement.
• Access to a range of online learning resources.

Work Environment and Company Culture

As a member of the blithequark team, you will be part of a dynamic and supportive work environment. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we are committed to creating a workplace that is inclusive, diverse, and respectful.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job