Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
At blithequark, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a key member of our support team, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.
About blithequark
blithequark is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about what we do, and we're committed to creating a work environment that's collaborative, inclusive, and fun. If you're looking for a challenging and rewarding career opportunity, you're in the right place.
Job Summary
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. In this role, you'll provide critical assistance to our customers, troubleshoot issues, and work closely with our development team to resolve problems and improve our application.
Responsibilities
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
- Providing Tier I support and customer assistance for our myColorado mobile application
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
- Installing the myColorado software on supported devices following defined procedures, processes, and methods
- Employing Incident Management procedures to enter tickets into our required tracking system
- Collaborating with our development team to resolve issues and improve our application
- Providing excellent customer service and support to our users
Minimum Qualifications
To be considered for this role, you'll need:
- One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
- OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
Substitutions
We understand that everyone's background and experience are unique, so we're open to considering substitutions for the required education and experience. This includes:
- Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
- Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
- Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
Preferred Qualifications
While not required, we're looking for candidates with:
- Jira experience
- ITIL Certification
- Agile and scrum methodology experience
- Government work experience
- Apple and Google Play Store experience
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
What We Offer
As a member of our team, you'll enjoy:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Flexible remote work arrangements
- Access to the latest technology and tools
- A comprehensive training program to help you succeed in your role
Work Environment and Culture
At blithequark, we're committed to creating a work environment that's collaborative, inclusive, and fun. Our team is passionate about what we do, and we're always looking for ways to improve and innovate. We believe in:
- Empowering our employees to take ownership of their work and make a real impact
- Fostering a culture of open communication, transparency, and feedback
- Providing opportunities for growth and development
- Celebrating our successes and learning from our failures
- Prioritizing work-life balance and employee well-being
How to Apply
If you're a motivated and experienced Service Desk Specialist/Live Chat Agent looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all employees, and we're proud to be an equal opportunity employer. Apply for this job