Experienced Airline Customer Service Representative – International Airport Operations

Are you ready to take your career to new heights and join a dynamic team that's passionate about delivering exceptional customer experiences? Look no further than blithequark, a leading provider of ground handling services to the world's finest airlines. As an Airline Customer Service Representative, you'll be part of a vibrant team that's dedicated to making every passenger's journey a memorable one.

About blithequark

For over 25 years, blithequark has been the trusted partner of choice for airlines operating in the United States. With a presence at a dozen airports nationwide, we pride ourselves on our commitment to excellence, our passion for innovation, and our dedication to our people. Our team is the backbone of our success, and we're always looking for talented individuals who share our values and are eager to join our high-flying team.

The Role

As an Airline Customer Service Representative, you'll be based at San Francisco International Airport and will be responsible for providing exceptional customer service to passengers of one of our airline clients. You'll work in a fast-paced environment, interacting with passengers from diverse backgrounds and cultures, and will be trained to support a range of airline operations, from check-in to boarding and baggage handling. Your role will be to ensure that every passenger has a positive experience, from the moment they arrive at the airport to the moment they depart.

Key Responsibilities

* Provide exceptional customer service to passengers, responding to their queries and resolving any issues in a timely and professional manner

• Work in a team environment to ensure seamless operations, collaborating with colleagues to achieve common goals
• Maintain a high level of product knowledge, staying up-to-date with airline policies, procedures, and services
• Communicate effectively with passengers, colleagues, and airline staff, using verbal and written communication skills
• Process transactions accurately and efficiently, using computer systems and data entry skills
• Work a variety of shifts, including early morning, afternoon, evening, and night shifts, including weekends and holidays
• Maintain a high level of flexibility, adapting to changing circumstances and priorities

Essential Qualifications

* Strong communication skills, including verbal, written, and active listening skills

• Fluency in English, with a second language an advantage
• Customer service experience, preferably in a fast-paced environment
• Computer literacy, with fast and accurate data entry skills and attention to detail
• Calmness and ability to find solutions, even in busy and/or stressful situations
• Flexibility to work a variety of shifts, including weekends and holidays
• Ability to stand for extended periods

Preferred Qualifications

* Bilingual or multilingual, with proficiency in languages such as Tagalog, Mandarin, Cantonese, Vietnamese, Thai, Indonesian, Hindi, Gujarati, or Japanese

• Previous experience in the airline industry or a related field
• Knowledge of airline policies, procedures, and services
• Certification in customer service or a related field

Benefits

* Competitive hourly pay rate, starting at $22.90 per hour

• Opportunities for career growth and advancement, with training and development programs to support your success
• Comprehensive benefits package, including medical, dental, and vision benefits
• 401(k) plan with company match
• Paid time off and holidays
• Uniforms and paid training provided
• Discounted BART Clipper card or employee parking permit
• Referral bonus and cell phone plan reimbursement

Work Environment and Culture

* blithequark is an equal opportunities employer, committed to diversity, equity, and inclusion

• Our team is passionate about delivering exceptional customer experiences and is dedicated to making every passenger's journey a memorable one
• We pride ourselves on our vibrant company culture, which is built on respect, trust, diversity, honesty, and transparency
• We offer a range of benefits and perks, including regular potlucks and happy hours, a customizable employee appreciation program, and opportunities for career growth and advancement

How to Apply

If you're ready to take your career to new heights and join a dynamic team that's passionate about delivering exceptional customer experiences, apply today! Visit our website to learn more about blithequark and our team, and to submit your application. We can't wait to hear from you!

EOE/AA/M/F/Vets/Disabled

blithequark is an equal opportunities employer, committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Apply for this job