Experienced Phone and Chat Specialist with Bonus Opportunity – Join blithequark's Critical Team Supporting Essential Healthcare Workers

At blithequark, we are committed to connecting nurses with healthcare facilities that need their expertise, ensuring that our communities receive the best possible care. As a Phone and Chat Specialist, you will play a vital role in this mission by verifying nurses' credentials, following up on shift requests, and providing exceptional customer service to our clients. If you are a quick learner, a team player, and passionate about making a difference, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to delivering exceptional service and support to our clients, and we are seeking like-minded individuals to join our critical team. As a Phone and Chat Specialist, you will be part of a dynamic and fast-paced environment that requires attention to detail, strong communication skills, and a passion for delivering results.

Responsibilities

As a Phone and Chat Specialist, your key responsibilities will include:

• Managing large volumes of inbound and outbound calls in a timely manner
• Managing multiple chat channels simultaneously
• Following established communication scripts to handle various topics
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources to accurately handle calls
• Performing data entry and customer service tasks
• Navigating online efficiently to verify nurses' credentials and follow up on shift requests
• Identifying customers' needs, researching to determine if requests have the necessary credentials
• Adapting to changing priorities and tasks without losing efficiency or composure
• Maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Being flexible and willing to cross-train as requested

Qualifications

To be successful in this role, you will need:

• At least 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy and the ability to navigate online efficiently
• Previous remote work from home experience is a plus
• Quick learning skills and the ability to work independently
• Strong phone and verbal communication skills, including active listening
• A background check that meets state and federal laws
• The ability to type 35 words per minute accurately

Pay and Benefits

As a Phone and Chat Specialist with blithequark, you can expect:

• Starting pay of $14/hour, plus shift differential (extra $1/hr nights and weekends) and possible increase after 90 days pending attendance and performance
• Work hours between 7:00am-7:00pm (CST) with rotating weekends
• Paid training for 3 weeks, from 8:00am-5:00pm (CST), Monday-Friday
• Full-time status with 40 hours per week
• Equipment provided for full-time permanent employees, including a laptop or desktop, USB headset, and high-speed internet connection

Work Environment and Culture

As a Phone and Chat Specialist with blithequark, you will be working in a fast-paced, dynamic environment that requires attention to detail, strong communication skills, and a passion for delivering results. Our team is committed to delivering exceptional service and support to our clients, and we are seeking like-minded individuals to join our critical team. We offer a positive and professional work environment, with opportunities for growth and development.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to investing in our employees' growth and development. As a Phone and Chat Specialist, you will have opportunities to:

• Develop your skills and knowledge in customer service, communication, and problem-solving
• Work with a dynamic team of professionals who are passionate about delivering results
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role

How to Apply

If you are a motivated and results-driven individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our mission, and to submit your application. Apply Now! We look forward to hearing from you and exploring how you can contribute to our critical team supporting essential healthcare workers. Apply for this job