Customer Service Agent - Starting at $18.50/hour - Remote Opportunity at blithequark

Join blithequark's Mission to Revolutionize Healthcare Access

At blithequark, we believe that everyone deserves access to the medicine they need to feel better and live well. As a leading healthcare company, we're dedicated to making a meaningful difference in people's lives. Our team of passionate professionals is committed to delivering exceptional customer service, and we're looking for talented individuals like you to join our 100% remote Contact Center team.

About blithequark

blithequark is a dynamic and innovative company that's changing the face of healthcare. We're a team of dedicated professionals who share a common goal: to provide access to affordable, high-quality healthcare solutions. Our commitment to excellence is reflected in everything we do, from our cutting-edge technology to our exceptional customer service.

Job Summary

As a Customer Service Agent at blithequark, you'll play a vital role in helping our members, pharmacies, and doctor's offices navigate the complexities of healthcare. You'll be responsible for answering and handling incoming calls, providing support and assistance to our callers, and helping them get the medicine they need to feel better and live well. This is a full-time, remote opportunity that offers a competitive salary, comprehensive benefits, and opportunities for career growth and development.

Key Responsibilities

* Answer and handle incoming calls from members, pharmacies, and doctor's offices about requests for information on medication and benefits

• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
• Adhere to and reinforce blithequark and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned

Requirements

* High School Diploma or GED is required

• 1 year of customer service experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship
• Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)
• Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
• Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks
• Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
• Must be available for a 6 to 8 week training class

Preferred Qualifications

* Call center experience

• Call center experience in the Healthcare industry
• Work from home (remote) experience
• Fluency in Spanish

What blithequark Provides

* All equipment is provided and shipped directly to your place of residence

• Highly structured work environment
• Transferable skills within blithequark or within the healthcare field
• Opportunities to grow your career within blithequark
• Medical, dental, and vision insurance, paid time off, 401k match, and more
• 40-hour work week (potential overtime)

Work Environment and Culture

At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer service, and we're looking for individuals who share our values and commitment to excellence. Our remote work environment offers the flexibility and autonomy you need to succeed, while our comprehensive benefits package ensures that you're taken care of both personally and professionally.

Compensation and Benefits

* Starting salary: $18.50/hour

• Comprehensive benefits package, including medical, dental, and vision insurance, paid time off, 401k match, and more
• Opportunities for career growth and development
• Flexible work schedule, including evenings, weekends, and holidays

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering, and we're proud to be an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.

Tobacco-Free Workplace

blithequark is a tobacco-free workplace employer, and we're committed to maintaining a healthy and safe work environment for all employees.

Positions will be posted for a minimum of five consecutive workdays.

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