Experienced Customer Service Representative – Remote Work Opportunity at blithequark

Are you ready to embark on a journey of growth, learning, and self-discovery? Do you want to be part of a dynamic team that values diversity, inclusion, and employee well-being? Look no further than blithequark, where we're committed to creating a workplace that's as unique as you are. As a Customer Service Representative at blithequark, you'll be the face of our company, interacting with customers in a friendly, efficient, and professional manner. You'll be the one to make a difference in their lives, resolving issues, answering questions, and providing solutions that exceed their expectations.

Why you'll love this role

* Collaborate with customers to resolve issues, answer questions, and provide solutions that exceed their expectations

• Work in a fast-paced, dynamic environment that's always challenging and rewarding
• Develop your skills and knowledge in a supportive and inclusive team
• Enjoy a comprehensive benefits package, including medical, dental, vision, and 401(k) program
• Take advantage of our wellness programs, virtual doctor visits, and flexible spending accounts
• Work from home, enjoying the flexibility and comfort of your own space

What you'll do

As a Customer Service Representative at blithequark, you'll be responsible for:

• Handling customer inquiries, resolving issues, and providing solutions in a friendly and professional manner
• Issuing, reissuing, and refunding traveler tickets
• Booking, ticketing, and confirming flight reservations
• Rebooking travelers on oversold flights and during irregular operations
• Performing passenger registration and front seat tasks, including redressing oversold seat tasks and issuing upgrades
• Issuing vouchers and coordinating with vendors for traveler accommodations, meals, and transportation
• Performing passenger loading, including ticket lift and ticket lift/confirmation
• Working door scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line standards
• Working jetways/bridges for the purpose of boarding and deplaning passengers
• Making boarding and departure gate announcements
• Conveying domestic/international flight records
• Performing passenger service flight close-out procedures
• Accepting, checking, and labeling passengers' bags at destination points, full-service ticket counters, and five-star ticket counters
• Maintaining the schedule of the flight loading process
• Performing customer service hands-on training
• Processing and completing credit card transactions at stands in the ticket counter area and activation stations
• Assisting passengers with self-service booth registration and stand staff handling at ticket counters
• Managing lines at ticket counter stands and ticket counters
• Clearing/confirming international reports at booths in the ticket counter area and activation stations
• Accepting and activating passengers' self-labeled bags at activation stations
• Assisting customers requiring special assistance or in-station; assisting boarding, deplaning, and moving non-ambulatory passengers, special assistance passengers, as well as unaccompanied minors
• Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Having regular and predictable attendance on site, including fulfilling any required overtime requirements
• Answering and assisting during security and crisis situations
• Providing connecting passengers door information
• Providing quality customer service in a professional manner and according to American's standards
• Adhering to company policies, procedures, and performance standards
• Completing task-applicable training stages
• Complying with applicable laws (e.g. DOT, FAA, TSA)
• Utilizing various internal resources/frameworks, including during customer communications
• Wearing uniforms as required by company policy

All you'll need for success

* Bachelor's degree or equivalent experience

• Bilingual language skills required in certain areas
• Valid, substantial driver's license as required by local authorities
• Must meet FAA criminal record checks to qualify for unescorted access awards to airport security identification display areas (SIDA), if applicable
• Must be able to obtain suitable airport power or potentially US Customs security identifications, if relevant
• Completion of a pre-employment drug screen, thorough background check, or potentially fingerprinting to meet company and security requirements
• Must be eligible to work in the U.S.

Favored qualifications

* Training and earlier professional experience

• Working knowledge of Sabre or other Traveler Service System
• Past face-to-face customer service experience
• Working in a high-speed environment

What you'll get

At blithequark, we're committed to providing our employees with a comprehensive benefits package, including:

• Medical, dental, vision, and 401(k) program
• Wellness programs, virtual doctor visits, and flexible spending accounts
• Comprehensive training and development opportunities
• Opportunities for career growth and advancement
• A supportive and inclusive work environment
• Recognition and rewards for outstanding performance

Join the blithequark family

At blithequark, we're passionate about creating a workplace that's as unique as you are. We believe in the importance of diversity, inclusion, and employee well-being, and we're committed to providing our employees with the tools, resources, and support they need to succeed. If you're ready to embark on a journey of growth, learning, and self-discovery, we invite you to join our team. Apply now and take the first step towards a rewarding and challenging career at blithequark. Apply Job! Apply for this job