Experienced Customer Care Specialist, FinOps – Delivering Exceptional Service to blithequark Customers
At blithequark, we're dedicated to empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. As a leading cloud-based platform for work execution, we're committed to delivering a world-class experience for our customers. We're now seeking an experienced Customer Care Specialist, FinOps to join our team and provide exceptional service to our customers.
About blithequark
In 2005, blithequark was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we're a global company with a mission to help organizations achieve their goals through innovative solutions and exceptional customer service. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.
Job Summary
As a Customer Care Specialist, FinOps, you will be the first line of interaction with all Finance queries regarding blithequark. You will be responsible for managing follow-up of inbound Customer service ticket queries, phone calls, and voicemails, providing exceptional service to our customers, and resolving complex challenges diplomatically. If you're a customer-focused individual with excellent verbal and telephone skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Research, respond to, and resolve inquiries from our Customers within 48 hours of receiving the inquiry, prioritizing based on the customer impact
- Answer Customer payment and invoice questions
- Assist Customers with desired changes to their account
- Assist blithequark Employees with questions and problems
- Provide for a great blithequark Customer experience
- Resolve difficult or complicated challenges diplomatically to best assist the Customer and blithequark
- Quality of work to include timeliness, completeness, and accuracy
- Other tasks as assigned
Essential Qualifications
* High School Diploma/GED required
- Experience with Service Ticket/Case systems
- Experience with ERP systems
- Experience with Data Entry
- 1+ years of Customer Service experience
- Excellent verbal and telephone skills
- Type 50+ words per minute with high accuracy
- Regular and predictable attendance is a function of the job
Preferred Qualifications
* Bachelor's degree in Business Administration, Marketing, or a related field
- Experience working in a fast-paced, dynamic environment
- Knowledge of financial software and systems
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to prioritize tasks and manage multiple projects simultaneously
- Strong customer service skills and a customer-centric approach
- Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:
- Access to LinkedIn Learning online courses
- Opportunities for professional growth and development
- Mentorship and coaching programs
- Training and development programs to enhance your skills and knowledge
Work Environment and Company Culture
We're a remote-friendly company, and this role is eligible for remote work. Our team is passionate about making a difference, and we're committed to creating a positive and inclusive work environment. We believe in:
- Empowering our employees to take ownership and make decisions
- Fostering a culture of innovation and creativity
- Encouraging open communication and collaboration
- Providing opportunities for growth and development
- Celebrating our diversity and promoting inclusivity
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- Equity - Restricted Stock Units (RSUs) with all offers
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development
- Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal blithequark account
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job