Experienced Customer Service Representative – Remote Health Insurance Enrollment Support

Are you a motivated and customer-focused individual looking for a challenging and rewarding role in the healthcare industry? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives! At blithequark, we're dedicated to making finding and enrolling in health insurance simple, and we're looking for reliable, dedicated, and self-driven individuals to join our team. As a Remote Customer Service Representative, you'll play a vital role in delivering an amazing customer experience and helping millions of consumers across the country make better health plan decisions.

About blithequark

blithequark is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our innovative platform empowers consumers to make informed decisions about their health insurance, and our award-winning technology has earned us a reputation as a trusted partner in the healthcare industry. With a strong commitment to customer satisfaction and a culture of innovation, blithequark is the perfect place to launch or advance your career in customer service.

Key Responsibilities

As a Remote Customer Service Representative, you'll be responsible for:

• Handling inbound and outbound calls, delivering exceptional customer service experiences consistently
• Managing customer accounts and providing technical support
• Entering application data and responding to online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Utilizing creative problem-solving skills to resolve complex customer issues
• Demonstrating flexibility and adaptability to changing projects and updates
• Managing time and tasks effectively, prioritizing multiple responsibilities and meeting deadlines
• Participating in extensive self-study, training, and testing to ensure eligibility for certifications and promotions

Essential Qualifications

To succeed in this role, you'll need:

• Moderate to advanced computer skills, with a high level of comfort learning new technology
• Excellent verbal and written communication skills, with a high level of professionalism
• A strong ability to work independently and manage your time effectively
• A self-motivated and success-driven attitude, with a passion for delivering exceptional customer experiences
• A dedicated, private, and secure workspace, with a personal laptop or desktop computer required for the Training Period
• A minimum internet speed of 35 mb/s, with a cable/fiber broadband internet connection and a hard-wired ethernet connection required

Preferred Experience

While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, the Affordable Care Act, or CRM systems and practices, are highly valued. Spanish Bilingual skills are also a plus.

What We Offer

As a Remote Customer Service Representative at blithequark, you'll enjoy:

• Paid Training and Certification
• Full-Time, Seasonal temp-to-permanent roles with opportunities for advancement
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home, with a collaborative and supportive team environment
• A comprehensive benefits package, including 401K Match and Individual Coverage HRA (ICHRA)
• Paid time off (PTO) and flexible scheduling to support your work-life balance

Compensation Details

* Base Pay: $14.50 per hour

• Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish Bilingual Base Pay: $15.50 per hour
• Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role in the healthcare industry, we invite you to apply to this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! We look forward to welcoming you to our team! Apply for this job