Experienced Full Stack Product Manager – Social Media Customer Service Strategy and Operations

Are you a seasoned product manager with a passion for innovation and customer-centric solutions? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we're excited to introduce you to this extraordinary opportunity to join blithequark's Social Media Customer Service (SMCS) organization as a Senior Product Manager. At blithequark, we're revolutionizing the way we support millions of customers across hundreds of social media handles, globally, while protecting their privacy and security. Our SMCS team is at the forefront of this transformation, and we're seeking a talented product manager to lead the charge. As a Senior Product Manager, you'll be responsible for developing and delivering a roadmap that enables tens-of-thousands of associates around the globe to provide exceptional support to millions of customers.

A Day in the Life

Imagine working in a diverse, global team where creativity, innovation, and collaboration are encouraged. As a Senior Product Manager, you'll have the opportunity to:

• Develop and deliver a roadmap that scales support to meet the evolving needs of customers on social media
• Work closely with business stakeholders to build a long-term strategy that aligns with marketing and advertising plans
• Support process improvement, automation, and simplification projects, prioritizing and making trade-off decisions between effort and impact
• Collaborate with cross-functional teams to drive customer-centric solutions that raise the bar for customer experience

Key Responsibilities

As a Senior Product Manager, you'll be responsible for:

• Developing and delivering a roadmap that enables tens-of-thousands of associates to provide support to millions of customers
• Working with business stakeholders to build a long-term strategy that scales support in alignment with marketing and advertising plans
• Supporting process improvement, automation, and simplification projects, prioritizing and making trade-off decisions between effort and impact
• Collaborating with cross-functional teams to drive customer-centric solutions that raise the bar for customer experience
• Analyzing customer and associate research to inform product decisions and drive innovation

Essential Qualifications

To be successful in this role, you'll need:

• 5+ years of end-to-end product delivery experience
• Experience influencing senior leadership through data-driven insights
• Bachelor's degree or equivalent experience

Preferred Qualifications

While not required, the following qualifications would be a plus:

• Master's degree or equivalent
• Experience working across functional teams and senior stakeholders
• Experience owning technology products
• Experience owning feature delivery and trade-offs of a product
• Knowledge of customer operations or social media

Skills and Competencies

To thrive in this role, you'll need:

• Excellent communication and collaboration skills
• Strong analytical and problem-solving skills
• Ability to influence senior leadership through data-driven insights
• Experience with product development and delivery
• Knowledge of customer operations and social media trends

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Senior Product Manager, you'll have access to:

• Opportunities to work on high-impact projects that drive customer experience and business growth
• Collaborative and dynamic work environment that encourages innovation and creativity
• Training and development programs to help you build new skills and advance your career
• Mentorship and coaching from experienced product managers and leaders

Work Environment and Company Culture

Our SMCS team is a global, diverse, and inclusive organization that values creativity, innovation, and collaboration. We're committed to providing a work environment that's supportive, flexible, and empowering. As a Senior Product Manager, you'll have the opportunity to work with a talented team of professionals who share your passion for customer-centric solutions.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive base salary ranging from $124,500/year to $206,000/year, depending on location and experience
• Equity, sign-on payments, and other forms of compensation as part of a total compensation package
• Full range of medical, financial, and other benefits, including:

+ Medical, Dental, and Vision Coverage + Maternity and Parental Leave Options + Paid Time Off (PTO) + 401(k) Plan

How to Apply

If you're a seasoned product manager with a passion for innovation and customer-centric solutions, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience, skills, and qualifications. We can't wait to hear from you! Apply Now! Apply for this job