Experienced Part-Time Customer Service Representative – Weekend Shifts at blithequark
Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a leading inbound call center specializing in customer service and benefits compliance. As a valued member of our Operations team, you will play a critical role in shaping the customer experience and driving business growth.
About blithequark
blithequark is a trusted partner to over 1000 companies, providing expert customer service and benefits compliance solutions that exceed expectations. Our commitment to excellence has earned us the prestigious Great Place to Work award not once, but twice! We take pride in fostering a culture of teamwork, continuous improvement, and customer-centricity, and we're seeking like-minded individuals to join our team.
Job Summary
We're seeking a highly motivated, production-driven, and team-oriented Customer Service Representative to join our Operations team on a part-time basis. As a CSR, you will apply the latest customer service techniques, learn our account management systems, and help improve the customer experience during a challenging time. This is a remote position, allowing you to work from the comfort of your own home office.
Responsibilities
As a Customer Service Representative at blithequark, you will be responsible for:
- Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs
- Offering empathy and support to customers during the claim process
- Collecting and documenting all claim details provided by the customer into the claim accurately
- Identifying and resolving customer issues by adhering to clients-specific handling instructions
- Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
- Demonstrating punctuality and reliability, including remaining available for extended hours or additional shifts during peak periods or emergency situations
- Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
- Embodying blithequark's core values:
+ Customer first: fulfilling customer needs with compassion + Self-motivated: taking initiative and committing to the task at hand + Teamwork: promoting unity over self + Continuous improvement: striving for daily growth
Required Skills and Abilities
To succeed in this role, you will need:
- Language Skills:
+ Ability to read and interpret documents such as police and accident reports + Ability to write routine correspondence and detailed accident descriptions + Ability to project a confident, clear, and professional telephone presence + Ability to provide feedback verbally and written in a positive, professional manner
- Bi-lingual in Spanish Preferred
- Computer Skills:
+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel + Ability to type at least 40wpm
Education and Experience
* High School Diploma or general education degree (GED) required
- 1-2 years of quality assurance experience preferred
Network Requirements
* Upon hire, a Speed Test must be run from the computer you will be working from (www.speedtest.net)
- Ethernet connection is not required, however strongly recommended
- Must be on a private network, not allowed to work in public locations
- No VPNs are allowed, as logins must happen in the US
Benefits and Compensation
As a valued member of our team, you will enjoy:
- Competitive compensation
- 20+ hours per week
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment
+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
- Less than 20 hours per week
+ Ancillary Benefits: Eligible 1st day of month following 60 days of employment + Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
- 401K: Eligible after 6 months of employment
- PTO: Eligible after 90 days of employment
- Employee Assistance Program
Work Schedule
We offer a variety of weekend shifts to accommodate your schedule:
- Sundays Only: 8:00AM-4:00PM
- Saturday & Sunday: 7:00AM-12:00PM
- Saturdays Only: 4:00PM-10:00PM
- Saturday & Sunday: 10:00AM-5:00PM
- Saturday & Sunday: 8:00AM-4:00PM
- Saturday & Sunday: 3:00PM-11:00PM
How to Apply
If you're a motivated, customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Visit our website to submit your application and join the blithequark team today! Apply for this job