Experienced 988 Chat/Text Specialist – Crisis Intervention and Support

Are you passionate about making a difference in people's lives? Do you have a strong background in behavioral science, psychology, or social work? Are you looking for a challenging and rewarding role that allows you to work from the comfort of your own home? If so, we may have the perfect opportunity for you! At blithequark, we are a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. As a dynamic and well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Our trauma-informed approach is built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community.

Job Summary:

We are seeking an experienced 988 Chat/Text Specialist to join our remote team on a 24/7/365 mental health crisis/suicide prevention focused team. As a 988 Chat/Text Specialist, you will be responsible for handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), providing brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress. This is a full-time remote position, working Thursday-Monday, 6pm-2:30am CST.

Key Responsibilities:

* Provide telephonic or chat clinical screenings and risk assessments for individuals experiencing emotional distress

• Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meet the ethical and clinical standards in compliance with all accreditation
• Actively participate in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

Knowledge, Skills, and Abilities:

* Effectively communicate via written, verbal, in-person, and virtual methods

• Demonstrate high-level customer service skills and professional etiquette
• Knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments
• Skill in providing crisis intervention

Qualifications:

* Bachelor's degree in behavioral science, psychology, social work, or related field required, or Certified Peer Recovery Specialist

• Six months to one year of related crisis experience is required
• N/A for required certification/licensure

Work Environment and Culture:

At blithequark, we strive to create a workplace that reflects the growing world around us, where everyone feels empowered, safe, and welcomed. Our approach to diversity is simple – it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees. We are committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

Compensation and Benefits:

* Competitive salary range: $19.10-$26.80

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Why Join blithequark?

* Make a difference in people's lives by providing critical support and resources to those in crisis

• Work from the comfort of your own home in a remote role
• Join a dynamic and well-established organization with a strong culture of quality and safety
• Enjoy a competitive salary and comprehensive benefits package
• Develop your skills and knowledge through ongoing supervision, training, and team meetings
• Be part of a team that is dedicated to delivering care that changes people's lives

How to Apply:

If you are passionate about making a difference in people's lives and have the skills and qualifications we are looking for, please submit your application today! We look forward to hearing from you.

Equal Opportunity Employer:

blithequark is an equal opportunity employer. Employment at blithequark is based solely on a person's merit and qualifications directly related to professional competence. blithequark does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Apply for this job