Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
Are you passionate about delivering exceptional customer service and technical support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as an Experienced Fiber Customer Support Analyst. At blithequark, we empower our employees to share their ideas, learn, grow, and thrive in a collaborative and inclusive environment. Our team is dedicated to connecting people to what brings them joy, and we're looking for talented individuals like you to join our mission.
About blithequark
blithequark is a leading provider of innovative solutions that power and empower how people live, work, and play. We're a community of people who anticipate, lead, and believe that listening is where learning begins. Our team is passionate about driving innovation, creativity, and impact in the world. We're committed to building trust in how we show up, everywhere and always, and we're looking for like-minded individuals to join our V Team.
Your Role
As an Experienced Fiber Customer Support Analyst, you'll be the face of blithequark's customer support team, providing exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center, where you'll troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're looking for individuals who are dedicated to customer service excellence, with amazing communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. Even better if you have:
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
Essential Qualifications
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong customer service skills, with a focus on delivering exceptional customer experiences
- Ability to work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
Preferred Qualifications
* Related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
- Knowledge of communication and networking components
- Experience with troubleshooting and resolving technical issues
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong customer service skills, with a focus on delivering exceptional customer experiences
- Ability to work in a fast-paced environment with multiple priorities
- Strong technical skills, with a focus on communication and networking components
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
- On-the-job training and mentorship
- Technical training and certification programs
- Leadership development programs
- Career advancement opportunities
Work Environment and Company Culture
We're a remote-friendly company, with a flexible work environment that allows you to work from home with occasional in-person trainings and meetings. Our company culture is collaborative, inclusive, and supportive, with a focus on building trust and fostering a sense of belonging.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary range of $670.00 to $1,774.50 weekly, based on a full-time schedule
- Incentive-based compensation, with the potential to earn more
- A range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- A flexible work environment, with the option to work from home
- Opportunities for career growth and advancement
Equal Employment Opportunity
We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're passionate about delivering exceptional customer service and technical support, and you're looking for a dynamic and inclusive work environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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