Customer Service Representative - Bartlesville, OK
Join the blithequark team and embark on a rewarding career journey as a Customer Service Representative in Bartlesville, OK. As a key member of our customer-facing team, you will play a vital role in ensuring the highest level of customer satisfaction by providing exceptional support, guidance, and resolution to client inquiries or issues.
About blithequark
At blithequark, we are the leading provider of outdoor living solutions in North America, inspiring endless possibilities with enduring performance. Our award-winning portfolio of premier building products enables customers to Live Well Outside, creating inviting outdoor spaces where people connect, reflect, and recharge. With a diverse range of brands under our umbrella, including Belgard, Echelon, Barrette Outdoor Living, MoistureShield, Sakrete, Amerimix, Techniseal, and PebbleTec, we offer a wide range of products and services that cater to the needs of our customers.
Job Summary
As a Customer Service Representative, you will be responsible for ensuring that our customers receive the highest level of service and support. Your primary goal will be to provide timely and effective resolution to customer inquiries or issues, ensuring that our customers are satisfied with their experience with blithequark.
Key Responsibilities
* Assist customers with product questions, ordering, order tracking, complaints, and problems
- Enter orders into the system for billing and delivery
- Prepare quotes and coordinate mailings of literature and samples
- Coordinate delivery schedules with dispatch
- Retrieve needed information for the credit department
- Issue credits or debits accurately when applicable
- Set up new customers for sales force
- Answer incoming calls
- Take sales orders from sales representatives and customers by phone, fax, and email
- Run credit card and check approvals
- Categorize, file, and maintain paperwork for audit purposes and file all customer records
- Print and distribute e-mailed customer purchase orders
- Perform other duties and responsibilities related to the nature of the job as needed
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
- High school diploma or equivalent or comparable in related experience
- Detailed oriented
- Good with basic math
- Skilled in Microsoft Office suite
- Good organizational and problem-solving skills
- Experience with a multi-line phone system
- Attention to detail
- Pleasant phone personality
- Ability to multi-task
- Ability to sit for extended periods of time
- Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
- Bending and some lifting
- Extensive writing
- Extensive phone and radio use
- Tasks can be very repetitive
- Slight lifting of ship tickets and overnight packages
What blithequark Offers You
* Highly competitive base pay
- Comprehensive medical, dental, and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About blithequark
blithequark has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies, and large enterprises that together form the blithequark family. blithequark operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
Why Join blithequark?
* Opportunity to work with a leading provider of outdoor living solutions in North America
- Collaborative and inclusive work environment
- Comprehensive benefits package
- Opportunities for growth and development
- Diverse and inclusive culture
How to Apply
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! blithequark is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability. Apply Job! Apply for this job