Customer Service Representative - HYBRID

Join Kelly Services as a Customer Service Representative in the vibrant city of Oxford, MS! This full-time role offers an exciting opportunity to engage with customers while working in a dynamic environment. You will be part of a team dedicated to providing exceptional service. Enjoy a hybrid work model post-training, balancing onsite and remote work, while making a meaningful impact in the mortgage and escrow industry.Job Specifications

• Job Type: Full-time, Hybrid
• Company: Kelly Services
• Location: Irving, TX
• Pay Rate: Starting at $18/hour based on experience
• Shift: 8 AM - 8 PM, M-T onsite and Fri remote

Roles And Responsibilities

• Manage inbound call inquiries (approximately 22-25 per day) related to mortgage, escrow, and tax questions.
• Identify customers’ needs and research solutions using various systems, sometimes up to 10 different portals.
• Document discussions accurately and leverage internal tools for next-level resolution needs.
• Master multiple contact center management systems and agent desktop software solutions.
• Consistently meet or exceed individual production metrics and quality KPIs.
• Maintain professionalism and adhere to a strict schedule, meeting attendance guidelines.

Qualifications & Skills

• High school diploma, GED, or equivalent.
• 1+ years of experience in a customer service/customer support role.
• 1+ years of tech proficiency with MS Office, heavy use of MS Teams, or Google Suite.
• Ability to thrive in a structured, high-volume, fast-paced environment while paying attention to detail.
• Strong ability to meet personal KPIs and adhere to schedules and deadlines.

Preferred Qualifications

• Bachelor’s or associate degree.
• Experience in tax, banking, mortgage, or real estate servicing.
• Previous contact center experience.
• Proficiency in contact center/workforce engagement management software, ideally Cisco Finesse or Calabrio.

OpportunitiesAt Kelly Services, we believe in your potential! This role offers ample opportunities for growth and career advancement within the company. As you excel in your position, you’ll have the chance to take on more responsibilities and explore various career paths in customer service and beyond.Company CultureKelly Services prides itself on fostering a supportive and inclusive work environment. Our values center around collaboration, innovation, and a commitment to excellence. We encourage our employees to bring their authentic selves to work and provide the resources necessary for personal and professional development. Join us and be part of a team that values your contributions and empowers you to succeed!Ready to embark on your next career adventure? Apply today to become a Customer Service Representative with Kelly Services!GRACE#As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.Get a complete career fit with Kelly®.You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About KellyWork changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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