Senior Customer Service Representative - Remote in CST or MST
Join blithequark, a global organization dedicated to delivering care and improving health outcomes, as a Senior Customer Service Representative. This role offers the flexibility to telecommute from the comfort of your own home, working within the Central or Mountain Time Zones. As a key member of our team, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives.
About blithequark
At blithequark, we are committed to advancing health equity on a global scale. Our culture is guided by diversity and inclusion, and we strive to create an environment where talented individuals can grow and thrive. With a comprehensive benefits package, career development opportunities, and a talented team of peers, we offer a unique chance to make a meaningful impact on the communities we serve.
Job Summary
As a Senior Customer Service Representative, you will be responsible for reviewing and researching incoming healthcare claim calls from providers, navigating multiple computer systems and platforms, and verifying the necessary data and information for processing. You will also communicate and collaborate with providers to resolve issues, using clear and simple language to ensure understanding. Your performance will be measured in areas such as efficiency, accuracy, quality, and attendance.
Responsibilities
* Review and research incoming healthcare claim calls from providers, navigating multiple computer systems and platforms, and verifying the necessary data and information for processing (e.g., pricing, prior authorizations, applicable benefits)
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Communicate and collaborate with providers to resolve issues, using clear and simple language to ensure understanding
- Meet the performance goals established for the position in the areas of efficiency, accuracy, quality, and attendance
- Participate in on-the-job training and ongoing development to enhance skills and knowledge
Qualifications
* High School Diploma / GED
- Must be 18 years of age or older
- Working knowledge with computer and Windows PC applications, including the ability to learn new and complex computer system applications
- Ability to work from Monday to Friday, 8:30am to 5:00pm CST, including the flexibility to work occasional overtime as the business need
Preferred Qualifications
* 1 year of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Health care experience
Telecommuting Requirements
* Reside within Central and Mountain Time Zones
- Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
* Ability to de-escalate calls, listen to customer needs, and respond appropriately with compassion and empathy
- Ability to multi-task for extended periods of time, including managing calls while also navigating multiple computer systems
- Ability to remain organized, focused, and productive on highly detailed repetitive tasks
- Excellent problem-solving skills, including the ability to independently research issues using multiple information sources
Compensation and Benefits
* Competitive hourly rate: $16.54 - $32.55 per hour (Colorado Residents Only)
- Comprehensive benefits package, including health, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase and 401k contribution (subject to eligibility requirements)
- Opportunities for career growth and development
Application Instructions
To apply for this role, please visit our website and submit your application. We will review all qualified candidates and contact those who meet the requirements for an interview. We are an equal employment opportunity/affirmative action employer and welcome applications from diverse candidates.
About blithequark's Mission
At blithequark, our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Diversity and Inclusion
We are proud to be an equal employment opportunity/affirmative action employer and welcome applications from diverse candidates. We believe that diversity creates a healthier atmosphere and strive to create an environment where everyone can thrive.
Application Deadline
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. We reserve the right to close the job posting early due to the volume of applicants.
Join Our Team
If you are passionate about making a difference in the lives of others and are looking for a challenging and rewarding career, we encourage you to apply for this role. Join our team at blithequark and be part of a global organization that is dedicated to improving health outcomes and advancing health equity. Apply for this job